Ernestina (Tina) Bjork
Hawkins,TX
Summary
Accomplished professional with a proven track record at City National Bank - Sulphur Springs, adept in money handling and fostering professional growth. Enhanced customer satisfaction and streamlined sales processes, leading to increased productivity. Skilled in attention to detail and professionalism, consistently achieving financial accuracy and building strong client relationships.
Overview
25
25
years of professional experience
Work History
Bank Teller
City National Bank - Sulphur Springs
01.2013 - 12.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Non Foods Manager/Assistant Scan Coordinator/Customer Service Cashier
Brookshires Grocery Company
05.2003 - 03.2007
- Mentored team members, fostering a positive work environment and promoting professional growth.
- Improved store operations by optimizing product displays and inventory management.
- Ensured compliance with company policies and procedures throughout the department''s daily operations.
- Implemented streamlined ordering processes to maintain optimal stock levels and minimize waste.
Front Desk Manager
Radisson Hotel Group
01.2000 - 09.2002
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Sales Coordinator
The Villages Resort
02.1999 - 01.2000
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Education
No Degree - Business Management
Tyler Junior College
Tyler, TXNo Degree - Business Management
Illinois Central College
East Peoria, ILNo Degree - General Studies
Pima Community College
Tucson, AZSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
Languages
Spanish
Limited Working
Timeline
Bank Teller
City National Bank - Sulphur Springs
01.2013 - 12.2023
Non Foods Manager/Assistant Scan Coordinator/Customer Service Cashier
Brookshires Grocery Company
05.2003 - 03.2007
Front Desk Manager
Radisson Hotel Group
01.2000 - 09.2002
Sales Coordinator
The Villages Resort
02.1999 - 01.2000
No Degree - Business Management
Tyler Junior College
No Degree - Business Management
Illinois Central College
No Degree - General Studies
Pima Community College
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