Ernestine Brown
Amityville,NY
Summary
Dedicated Care Manager with approximately two years of experience providing person-centered services to individuals with intellectual and developmental disabilities (I/DD). Adept at conducting comprehensive assessments, developing individualized Life Plans, and coordinating interdisciplinary care teams to ensure high-quality service delivery. Passionate about advocating for clients, connecting them with community resources, and ensuring continued eligibility for necessary benefits. Skilled in crisis intervention, service planning, and compliance with OPWDD and HCBS waiver regulations.
Overview
4
4
years of professional experience
Work History
Care Manager
Advance Care Alliance of NY Inc
Hauppauge, NY
08.2021 - 06.2023
- Delivered person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures
- Completed comprehensive assessment/reassessment process
- Identified gaps in service provision and made referrals when appropriate
- Advocated on the member’s behalf, to reach their identified goals and live a meaningful and quality life
- Developed, implemented, and monitored member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center
- Developed strategies that addressed conflict or disagreements in the person-centered planning process and worked with the interdisciplinary team to resolve those conflicts in a timely manner
- Completed all required service documentation with stated timeframes
- Ensured all billing critical documentation was present and valid prior to the submission of any billable service documentation
- Maintained the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility was maintained, and enrolling in the Home and Community Based (HCBS) waiver
- Identified and accessed benefits and entitlements (Medicaid, Social Security, SNAP, etc.)
- Ensured existing benefits and other entitlements were maintained
- Coordinated and provided access to high quality healthcare services, inclusive of medical, behavioral health, specialized services
- Provided regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs
- Identified, coordinated, and provided access to preventative and health promotion services as needed
- Used health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members
- Identified and followed all incident reporting guidelines and procedures, ensuring the immediate safety of the member.
HIV Prevention Specialist
Options for Community Living
Hempstead, NY
07.2020 - 08.2021
- Conducted outreach and assisted persons living with HIV and persons engaging in high-risk behaviors
- Conducted comprehensive assessments to identify barriers and/or unmet needs and develop an action/care plan to eliminate or reduce these barriers
- Provided immediate interventions and linkages to testing and/or additional supports
- Advocated for clients to obtain the full range of needed services and ensured coordination through the delivery of such services at least monthly
- Promoted linkage development and monitored the effectiveness of linkages with other service providers through active case conferencing
- Ensured community outreach and engagement to retain the client in care, promoted client compliance with medical appointments, and encouraged client self-sufficiency and empowerment.
Outreach Coordinator
Options for Community Living
Ronkonkoma, NY
04.2019 - 07.2020
- Provided comprehensive outreach and engagement services for clients recovering from mental illness and for those living with HIV/AIDS and other chronic conditions
- Conducted initial screenings, intakes, and health assessments
- Developed and evaluated service plans; tracked client progress; ensured documentation of client contacts and home visits
- Recorded progress notes daily and entered into the electronic medical records management system in a timely manner in accordance with Health Home and program standards
- Educated clients and families on health and human service resources, assisted them in obtaining services and followed up to ensure consistent progress
- Provided crisis interventions and planning to ensure safety of clients and families
- Assisted clients with planning, problem solving, and communications
- Maintained a caseload of clients that are either newly enrolled or transitioning between Care Coordinators.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Ph.D. - Psychology
Keiser University
08.2024
Master of Science - Child & Adolescent Psychology
Southern New Hampshire University
05.2016
Bachelor of Science - Community & Human Services
Empire State College
05.2014
Skills
- Case assessments
- Service planning
- Person-centered care management
- Crisis intervention
- Conflict resolution
- Medicaid eligibility
- HCBS waiver eligibility
- Community resource coordination
- Cultural competency
- Advocacy
- Electronic health records (EHR) documentation
- Outreach
- Client engagement
Timeline
Care Manager
Advance Care Alliance of NY Inc
08.2021 - 06.2023
HIV Prevention Specialist
Options for Community Living
07.2020 - 08.2021
Outreach Coordinator
Options for Community Living
04.2019 - 07.2020
Master of Arts - Clinical Mental Health Counseling
Liberty University
Ph.D. - Psychology
Keiser University
Master of Science - Child & Adolescent Psychology
Southern New Hampshire University
Bachelor of Science - Community & Human Services
Empire State College
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