Ernestine Combs

• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
• Created and implemented secure filing systems for sensitive employee and client documents.
• Reconciled accounts and reviewed expense data, net worth and assets

• Collect data and stories, publish alumni, membership directories, and process sales from prestigious clients that include institutions such as Harvard, Spelman, Texas A&M, and Georgetown; while also provide services to organizations such as Peace Corps, Shriners International, and Vietnam Veterans of America.
• Complete sales call flow, invoice, and charge audits on associates that take incoming calls from fraternities, sororities, universities, and military organizations not limited to and could be including other entities.
• Hit cycle goals of at least 200% of line plan from training class to my initial team assignment.
• Promoted to Lead Rep after only ninety days of employment.

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Develop operational, marketing, and business plans in conjunction with owners or board of directors. • Estimate food and supply needs, oversee the placement of orders.

• Hire, train, and supervise managers and staff.

• Manage the budget, administer payroll, and make sure operations remain within budget.

• Establish and enforce standards and regulations for personnel, administration, entertainment, and food.

• Consistently staffs and trains branch co-workers in all critical processes of branch operations

• Effectively communicates the benefits of company products and programs during inbound and outbound sales

opportunities

• Ensures loan applications are complete, accurate and verified to maintain proper customer files

• Explains contracts to customers thoroughly and ensures all necessary documents are completed and signed by

both parties to meet federal, state and local requirements

• Produces consistent customer growth through effective training and inspection of lending and account

management practices, with an emphasis on customer retention

• Supervises and participates in all phases of account management to meet minimum revenue requirements

• Inspects customer files monthly to ensure compliance with federal, state and local requirements

• Responsible for satisfactory audit scores

• Provides a branch schedule that ensures an efficient use of manpower and maximum effectiveness

Ability to Chair a “Day of Giving” campaign in which my team raised more than $1.6 million in donations for a University.

• Having a proven track record of increasing annual fund revenue through my hands-on approach, along with preparing customized solutions to enhance the organizational annual fund through engaging new donors and audiences and growing organizational prospect pipeline.

• Personally secured major, planned gifts and organizational gifts with an assigned portfolio of high net-worth prospect and current donors. Engage the President/CEO, Board members and other appropriate staff in relationships with high net-worth individual.

• Direct and manage all fundraising activities, including the identification of new funding opportunities and the implementation of targeted strategies.

• Oversee a donor moves management and solicitation system to develop a donor pipeline and organize the fundraising assignments for staff.

• Promotes an organization-wide culture of philanthropy and appreciation.

• Oversee donor services and record management to ensure accuracy of database information, protocols,

relationship management, gift tracking and acknowledgment, cultivation and donor communications.

• Ability to coach, evaluate and develop staff to maximize performance, make personnel recommendations for the

President/CEO effecting salary and employment decisions.

• Oversee the Virginia State Dept. of Social Services Neighborhood Assistance Program Tax Credits to insure

qualified donations are processed to meet regulations and deadlines.

• Promote a cooperative spirit within the organization and among internal and external participants.

• Serve in an executive leadership relationship role to the President/CEO, Board of Directors, Board Development

Committee, Campaign committees, and Executive Team of Chief Operations Officer and Chief Financial Officer, Vice President of Programs, Branch Director and Director of Volunteer Services.

• Established the 100 "People of Influence" Gala that received $1.2 million or more in gifts annually.

• Act as a spokesperson at public speaking events to include check presentations, outside events, informational

talks etc.

• Formulate and execute comprehensive marketing, branding and development strategies that will ensure

consistent revenue stream from major donors, foundations, government agencies, and corporations.

• Oversee the financial status of the affiliate including developing long and short range financial plans, monitoring

the budget and ensuring sound financial controls were in place.

• Accurately set financial priorities to ensure the affiliate is operating in a manner that supports current and future

• High-performance sales professional for four consecutive years within the Owner Relations department of Wyndham Resorts

• Monitor the sales process to ensure that sales are achieved by the prescribed selling methods and with the highest level of integrity.

• Performed in the top 5% of the company for four consecutive years by selling over $1,000,000 in products annually.

• Provide leadership training and guidance to Senior Sales Executives and Marketing Staff.

• Cognizant of key competition, market trends, and industry changes.

• Skilled at assessing customer needs and providing win-win solutions.

• Excel at identifying prospects and maintaining established accounts by consistent follow-through.

• Managed and oversee the planning, resources and implementation of individual and Networking events using the support of service personnel and external resources.

• Planned, executed, and managed large events for private events, corporations, and a long list of celebrities.

• Trained employees on the importance of Safety and Health Standards, Food Culture and Business Culture.

• Provided exceptional customer experience by serving fresh and delicious food daily.

• Managing the front of the house and the back of the house, while smoothing out conflicts and dealing with all the

other issues that arise with your restaurant staff.

• Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage

regulations.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

• Review and monitor bookkeeper and other financial personnel expenditures to ensure that they conform to

budget limitations.

• Implemented processes that would increase sales performance by $190.00 dollar per hour above a goal of $130.00 dollar per hour.

• Increased sales team revenue from $6k to $15k weekly within one month of implementing new coaching and development strategies.

• Managed a sales team of 18-35 employees in which we maintained in the top 5% of the company for 3 consecutive years.

• Conducted sales training’s for managers, both domestic and international, via outsourcing agencies.

• Supervised a team that maintained in the top 5% in the country of 30-50 sales executives whom at least 3/4th remained in the top 10% regionally.

• Implemented and facilitated weekly trainings that would educate new and tenure managers.

• Member and facilitator of the Traditions team; and serve as the featured motivational speaker for all day and

night new-hire classes.

• Managing all team's activities to ensure targeted productivity and quality standards are met or exceeded, POC

in recruiting, assessing performance within segment, and providing timely and appropriate feedback and

coaching on a daily basis.

• Achieved standards of increasing and maintaining performance with the team finishing on an average of 150%

2003-01 - 2006-02

1995-01 - 2003

of plan in a rolling 12 month period.