ERNESTINE HARRIS
ROUND ROCK,TX
Summary
Highly motivated medical professional. With over 15 years in the medical industry from Patient registration to home healthcare. Highly recommended for attention to detail and going above and beyond to complete a job as needed. Efficient in patient intake/ outtake and assessment. Efficient in Customer Support in the medical field. Professional and adaptable in the medical field especially as updated software is released. My goal is to obtain a position that allows me to grow and assist others.
Overview
30
30
years of professional experience
Work History
Access Service Representative II
Baylor Scott & White
12.2022 - Current
- Respond promptly to phone calls from patients or referring providers seeking assistance or clarification on organizational services or policies.
- Contribute to a welcoming environment by providing friendly, empathetic customer service during each interaction with patients and family members.
- Reduced waiting times for patients by effectively managing workloads and prioritizing urgent cases.
- Streamline patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Simplify billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Provide exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Maintain strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Ensure proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Support emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Coordinate patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Handle high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Maintain a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform various administrative tasks by filing, copying and faxing documents.
- Obtain payments from patients and scanned identification and insurance cards.
Caregiver/ Home Healthcare
Visiting Angels
05.2019 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Main Admin/Patient Registration Representative
Seton Family Hospitals & Brackenridge
07.1999 - 11.2013
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Actively participated in regular meetings with department leaders to discuss ongoing issues, solutions, and best practices related to bed control coordination.
- Ensured accurate billing for patients'' stay durations by maintaining precise records of room changes and transfers within the electronic health record system.
- Worked closely with discharge planners to identify potential early discharges, facilitating timely bed availability for incoming patients.
- Facilitated smooth interdepartmental transfers by coordinating logistics and communicating necessary information to relevant parties.
- Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
- Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
- Assisted in emergency situations by rapidly reconfiguring unit layouts and reallocating beds as needed.
- Optimized hospital resources by proactively monitoring occupancy levels and adjusting bed allocations accordingly.
- Supported hospital administration in capacity planning initiatives through detailed tracking of bed utilization trends.
- Provided training and mentorship to new Bed Control Coordinators, fostering a skilled workforce capable of delivering exceptional service levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Head Cashier/Hospitality Services
Spring Branch ISD
06.1999 - 11.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed school cafeteria opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
PBX Supervisor/Medical Operator
Byou City Medical
01.1998 - 01.1999
- Increased team performance by providing comprehensive training on PBX systems and best practices.
- Complied with industry regulations and company policies consistently when conducting daily tasks.
- Optimized resource allocation by analyzing call volume patterns and staff availability, ensuring smooth operations during peak times.
- Enhanced customer satisfaction by efficiently managing and resolving PBX-related issues.
- Fostered a positive work culture that encouraged teamwork, resulting in higher employee morale and job satisfaction.
- Maintained accurate records of all PBX-related activities for ongoing analysis, reporting trends to upper management as necessary.
- Conducted regular performance reviews, offering guidance and support for continuous professional growth among staff members.
- Implemented robust security measures for data protection, minimizing potential risks to sensitive information.
- Facilitated open lines of communication between departments by effectively handling internal calls.
- Managed vendor relationships, negotiating contracts for cost-effective services and equipment procurement.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Main Admission/ Patient Registration
Sharpstown General Hospital
09.1994 - 01.1998
- Floater, Patient Registration between ER and Main admissions
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Conducted regular audits of patient records to identify inconsistencies or errors, taking corrective action when necessary to maintain data integrity.
- Actively participated in continuing education opportunities to remain current on industry trends and best practices for patient registration processes.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Expedited emergency room admissions through rapid processing of critical patient information upon arrival.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Healthcare Accounting -
Ultimate Medical Academy
10.2024
GED -
Austin Community College
01.1986
Skills
EPIC
10-KEY
MYSIS FIN
MICROSOFT WORD
MICROSOFT EXEL
RTE
CUSTOMER SERVICE
Timeline
Access Service Representative II
Baylor Scott & White
12.2022 - Current
Caregiver/ Home Healthcare
Visiting Angels
05.2019 - 02.2023
Main Admin/Patient Registration Representative
Seton Family Hospitals & Brackenridge
07.1999 - 11.2013
Head Cashier/Hospitality Services
Spring Branch ISD
06.1999 - 11.2013
PBX Supervisor/Medical Operator
Byou City Medical
01.1998 - 01.1999
Main Admission/ Patient Registration
Sharpstown General Hospital
09.1994 - 01.1998
GED -
Austin Community College
Healthcare Accounting -
Ultimate Medical Academy
Similar Profiles
Grace E. GodleyGrace E. Godley
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Landon Carver, RN-BCLandon Carver, RN-BC
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
MaKayla Scharlow-WyattMaKayla Scharlow-Wyatt
Volunteer at Baylor Scott & White Medical CenterVolunteer at Baylor Scott & White Medical Center
Mariah ValadezMariah Valadez
Certified Medical Assistant at Baylor Scott & White Medical CenterCertified Medical Assistant at Baylor Scott & White Medical Center
Nicolas KadicNicolas Kadic
Supervisor at UPSSupervisor at UPS