Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Ernestine Lee

Ernestine Lee

St Louis,MO

Summary

Driven by a results-focused approach, I leveraged customer service and problem-solving skills at Panera Bread to enhance team performance and customer satisfaction. As a Kitchen Manager at Del Hevan Nursing Home, I ensured adherence to health standards, mentoring staff to foster teamwork. My background illustrates a commitment to excellence and collaborative success.

Overview

8
8
years of professional experience

Work History

Cashier Assistant

Dollar Tree
02.2022 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.

Team Leader

Panera Bread
05.2018 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.

Kitchen Manager

Del Hevan Nursing Home
01.2017 - 05.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Education

Highschool Diploma - General

Cleveland ROTC
St Louis, MO
05.2000

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Patience and Empathy

Accomplishments

Has got my safe serve in 2017 also work well with the disabled

Timeline

Cashier Assistant

Dollar Tree
02.2022 - Current

Team Leader

Panera Bread
05.2018 - Current

Kitchen Manager

Del Hevan Nursing Home
01.2017 - 05.2018

Highschool Diploma - General

Cleveland ROTC

Similar Profiles

CREATE PROFILE
Ernestine Lee