ERNESTINE M. SMITH
Columbus,OH
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering [Number] years of experience providing quality administrative support to clients.
Overview
10
10
years of professional experience
Work History
Virtual Assistant
Intelligence Office
03.2021 - Current
- Notarize documents
- Update client files when needed
- Answer telephones and transfer calls accordingly
- Sort mail and distribute to mailboxes
- Scan documents to clients
- Greet clients and route them appropriately
- Filing, copying and data entry
- Scheduling appointment for Attorneys
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Monitored emails, organized inbox, and prioritized messages for supervisor
Administrative Assistant/Paralegal
Allison L. Harrison Law LLC
01.2019 - 09.2020
- Litigation
- Update client files on daily basis
- Answer telephones and transfer calls accordingly
- Receive payments for cases from clients
- Correspond with courts
- Prepare Garnishments and Motions
- Filing
- Scheduling appointment for Attorneys
- Created spreadsheets to track client progress and document billable hours
- Prepared and managed attorney travel itineraries to optimize scheduling
- Organized documents to manage paper and electronic filing systems of clients
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
Legal Assistant Collections
Carlile Patchen & Murphy
10.2017 - 02.2018
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Communicated pertinent information to clients via phone, email, and mail.
Data Processor
MBM Food Service
12.2014 - 09.2017
- AS400 System Maintenance
- Handles the tasks of gathering and organizing information before entering it into the database
- Assigned the responsibilities of verifying the accuracy of data as well as proofread to make it free from error
- Performs the tasks of entering all data into the system of the organization
- Handles other administrative tasks like filing, sorting mail and answering telephone calls
- Assigned the responsibilities of implementing best standards and practices in data processing functions
- Performs the tasks of processing, maintaining and controlling inventory supply data.
Customer Service
Turkey Hill
04.2014 - 06.2015
- Handled incoming calls from clients
- Responded to inquiries initiated by internal and external customers
- Responsible for conflict resolution and problem solving with in store purchases
- And merchandise
- Operate and navigation of multi-line dialer system
- Responsible for training and continuing education of new employees.
Paralegal Intern
Thompson Steward, LLC
04.2013 - 05.2013
- Provided administrative legal support to attorneys
- Researched applicable laws and codes, analyzed factual information, and prepared summary reports
- Prepared and organized case files, handled seven to ten per day
- Prepared investigation requests, petitions, briefs and motions
- Filed prepared documents with local state courts, submitting all paperwork on time
- Scheduled client appointments using Outlook maintained appointments, conference and meetings
- Filed, faxed, scanned documents, processed payments, greeted clients, and assisted other staff members with various duties.
Education
A.A.S -
Miami Jacobs Career College
Columbus, OH07.2014
Skills
- KEY COMPETENCE
- Excellent Customer Service
- Experience Problem Solving/Conflict Resolution
- Data Entry/Dialer Experience
- Skilled in Analyzing, Researching, Writing & Editing
- Resolve Informal Complaints and Grievances
- Exceptional Oral and Written Communication Skills
- Software: MS Office Suite (Word, Access, Excel, PowerPoint, Outlook and etc)
- QuickBooks, AS/400, DOS, Win31, MS Win Miscellaneous: Type 40WPM
- Client Meetings
- Organizing and Categorizing Data
- Business Needs Analysis
Timeline
Virtual Assistant
Intelligence Office
03.2021 - Current
Administrative Assistant/Paralegal
Allison L. Harrison Law LLC
01.2019 - 09.2020
Legal Assistant Collections
Carlile Patchen & Murphy
10.2017 - 02.2018
Data Processor
MBM Food Service
12.2014 - 09.2017
Customer Service
Turkey Hill
04.2014 - 06.2015
Paralegal Intern
Thompson Steward, LLC
04.2013 - 05.2013
A.A.S -
Miami Jacobs Career College
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