Ernesto Acosta Barrios
Tampa,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Tampa, FL
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Kitchen Staff Member
Chick-fil-A
Tampa, FL
11.2021 - 10.2022
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Education
GED - GED
Gary Adult Center
Tampa, FL01.2022
Skills
- Greet Guests
- Data Research and Analysis
- Fraud Prevention
- Positive Attitude and Energetic
- Oral and Written Communications
- Customer Service
- Call Answering and Routing
- Front Desk Operations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
10.2022 - Current
Kitchen Staff Member
Chick-fil-A
11.2021 - 10.2022
GED - GED
Gary Adult Center
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