Ernesto Alcaraz
Rialto,CA
Summary
Adopt Fire Sprinkler Service Technician with a proven track record at The Hiller Companies, showcasing expertise in inspection repairs and customer service excellence. Completed the CASFA apprenticeship, demonstrating fast learning and critical thinking. Skilled in technical support and troubleshooting, ensuring high levels of customer satisfaction and system functionality. Will apply all new and old skills to better assist the company's new changes and demands to the best of my abilities.
Overview
10
10
years of professional experience
Work History
Fire Sprinkler Service Technician
The Hiller Companies
Orange, California
10.2020 - 06.2025
- Fill Inspection reports on AES formats using Adobe app
- Fire sprinkler ITM
- Fire Pump ITM
- Performing large Inspection for HOA filling and editing on Excel Spreedsheets
- Communication between office staff clearly and efficiently, parts, customer onsite requests, scheduling requests.
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Repaired faulty components such as pumps, valves, switches.
- Completed CASFA apprenticeship program 2019-2024
- Completed ASFA FIRE PUMP ITM Course training
Fire Sprinkler Apprentice
VFS
Orange, California
09.2015 - 10.2020
- Installed fire sprinkler systems according to blueprints, drawings and specifications.
- Assisted in the fabrication of fire sprinkler pipes using threading machines and other tools.
- Inspected equipment for proper operation prior to installation.
- Repaired existing systems when needed by replacing faulty components or sections of piping.
- Performed testing procedures on newly installed systems to ensure functionality.
- Worked closely with supervisors and other team members to complete projects within specified timeframes.
- Cleaned work areas after completing installations or repairs in order to maintain a safe environment.
- Used ladders, scaffolding and lifts as necessary in order to reach elevated work areas.
- Attended and completed CASFA Apprenticeship program
Education
Fire Pump ITM Workshop - Fire Pump ITM
ASFA
08.2024 - 08.2024
Fire Sprinkler Fitter
CASFA
La Miranda 04-2024
High School Diploma -
Valley High School
La Puente, CA06-2009
Skills
- Lead tech for Inspection repairs in different environments and systems
- Critical thinking
- Fast learning
- Customer Service
- Testing and analysis
- Flexible and Adaptable
- Troubleshooting skills
- Analytical Thinking
- Work Documentation
- Time tracking
- Work order prioritization
- Technical Support
- Punctual and Reliable
- Hand tool expertise
- Installation and Repair
- Document Management
- Service call response
- Heavy Lifting
- OSHA Requirements
- Power tool proficiency
- Report Generation
- Heavy Machine Operator
- Ariel lift Operator
Timeline
Fire Pump ITM Workshop - Fire Pump ITM
ASFA
08.2024 - 08.2024
Fire Sprinkler Service Technician
The Hiller Companies
10.2020 - 06.2025
Fire Sprinkler Apprentice
VFS
09.2015 - 10.2020
Fire Sprinkler Fitter
CASFA
High School Diploma -
Valley High School