Ernesto Balseiro
West Palm Beach
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Highly experienced car sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
7
7
years of professional experience
Work History
New Car Sales Consultant
Mike Maroone Automotive Group
06.2023 - 04.2024
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Increased dealership revenue through consistent sales performance and building long-term client relationships.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Participated in ongoing training programs for professional development and staying current on automotive advancements.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Maintained showroom appearance standards by keeping vehicles clean, organized, and properly displayed for optimal presentation.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Outlined sales, warranty, and service procedures.
- Completed registration paperwork and sales documentation.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Negotiated vehicle prices and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Located desired vehicles at auctions and other dealerships.
Used Car Sales Consultant
Off Lease Only
05.2021 - 06.2023
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
- Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
- Assisted clients in selecting suitable warranty packages, ensuring complete understanding of coverage and benefits offered.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Used Car Sales Consultant
HGreg
05.2020 - 12.2020
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
- Delivered comprehensive product presentations, effectively communicating the value proposition to potential buyers.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
Car Sales Consultant
Off Lease Only West Palm Beach
10.2019 - 03.2020
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Worked closely with the sales team to develop strategies for increasing market share and reaching broader demographics.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
Sales Associate
Schumacher Group
04.2019 - 08.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Storeroom Clerk
Gate Gourmet
04.2017 - 09.2018
- Enhanced inventory accuracy by conducting regular stock audits and maintaining up-to-date records.
- Streamlined the storeroom organization for efficient retrieval of items, reducing wasted time for employees.
- Maximized space utilization with effective layout planning and strategic storage solutions.
- Reduced order processing time by implementing a barcode scanning system, increasing productivity.
- Improved order accuracy by meticulously reviewing purchase orders and cross-checking against actual deliveries.
- Ensured compliance with safety regulations by maintaining a clean, organized, and hazard-free work environment.
- Collaborated effectively with team members to optimize storeroom operations, enhancing overall workplace efficiency.
- Maintained high standards of quality control when receiving products, ensuring all items were undamaged, properly labeled, and accounted for before storage placement was determined.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Performed weekly inventory counts to verify stock levels.
Catering Assistant
Gate Gourmet
01.2017 - 04.2017
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
BBA - Physical Education
ISCF Manuel Fajardo
Camagüey,Cuba06.2006
Skills
- Packaging and Labeling
- Shipping and receiving
- Warehouse Safety
- Order Picking
- Loading and unloading
- Heavy Lifting
- Pallet Jack Handling
- Inventory Tracking
- Warehouse Organization
- Warehouse Logistics
- Quality Control
- Operations Support
- Order Fulfillment
- Storage Organization
- Material Handling
- Punctual and Dependable
- Clear Communication
- Inventory Management
- Self-Motivated and Disciplined
- Complex Problem-Solving
- Shipping Documentation
- Microsoft Excel
- Pallet Jacks
- Attention to Detail
- Safety Protocols
- Product Demonstration
- Product Promotions
- Sales assistance
- Customer Needs Assessment
- Customer Consultation
- Store Organization
- Cash Handling
- Retail Merchandising
- Adaptability and Flexibility
- Interpersonal Skills
- Effective Communication
- Customer Service
- Sales strategy
- Strong negotiation
- Consultative techniques
- Test drives
- Calculating Prices
- Pre-owned vehicles
- Friendly and Enthusiastic
- Price Negotiation
- Used cars familiarity
- Competitive
Timeline
New Car Sales Consultant
Mike Maroone Automotive Group
06.2023 - 04.2024
Used Car Sales Consultant
Off Lease Only
05.2021 - 06.2023
Used Car Sales Consultant
HGreg
05.2020 - 12.2020
Car Sales Consultant
Off Lease Only West Palm Beach
10.2019 - 03.2020
Sales Associate
Schumacher Group
04.2019 - 08.2019
Storeroom Clerk
Gate Gourmet
04.2017 - 09.2018
Catering Assistant
Gate Gourmet
01.2017 - 04.2017
BBA - Physical Education
ISCF Manuel Fajardo
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