Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernesto Bueno

South Bend,IN

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations

Overview

4
4
years of professional experience

Work History

Auto Parts Delivery Driver

Best Value Auto Parts
Mishawaka, IN
01.2021 - 02.2022
  • Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Operated and maintained tractor-trailer in compliance with state and federal regulations.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Translated documents in English and Spanish.

RV Manufacturer

Keystone RV
Goshen , IN
01.2020 - 12.2020
  • Reviewed demand forecasts to determine realistic production approach and manage inventory comprehensively.
  • Made sure that products were produced on time and are of good quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Familiarized new employees with maintenance department practices and workflow.
  • Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Attended training programs to improve professional knowledge and interpretation skills.

General Office Clerk

Pilo's Body Shop
Mishawaka, IN
05.2018 - 12.2019
  • Handled client correspondence and tracked records to foster office efficiency.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Diploma - Business Administration

Riley High School
South Bend, IN
06.2018

Skills

  • Route Planning
  • Order Fulfillment
  • Valid Driver's License
  • Clean Driving Record
  • Problem Solving
  • Delivery Verification
  • Spanish Fluency
  • Basic Math Skills
  • Inventory Management
  • Dependability and Honesty
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Customer Relationships
  • Loading and Unloading

Timeline

Auto Parts Delivery Driver

Best Value Auto Parts
01.2021 - 02.2022

RV Manufacturer

Keystone RV
01.2020 - 12.2020

General Office Clerk

Pilo's Body Shop
05.2018 - 12.2019

Diploma - Business Administration

Riley High School

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Ernesto Bueno