Proven track record in enhancing customer experience and efficiency, notably at Safeway, independently managing the Floral Department. Fluent in English and Spanish, excel in fast-paced environments, ensuring tasks are completed swiftly and safely. Positive person, aims to use this to create a good environment for customers and other employees.
- Operated Floral Department alone and completed several tasks quickly and efficiently such as:
- breaking down pallets
- completing customer orders (flower and balloon arrangements)
- restocking plant vases, arrangements, and bouquets
and creating more product when needed
- Assisted customers in several aspects from questions about plant care to suggestions for what they could buy for a specific person or event
- Experience working registers in the floral department as well as in the regular registers when store got busy
- Maintained cleanliness daily (dusting, wiping down tables, replacing dirty vase water, cleaning and watering houseplants, cleaning spills, etc.)
- Received praise from customers on review apps such as Yelp, receiving 5 stars for customer service
- Gained further experience working in a team to achieve set goals
- Open to feedback and rapidly made changes to projects
- Learned to take initiative and assist club in promotional material, directing crowds in meetings, and creating a welcoming, positive culture
- Created an online marketplace to sell unused clothing and handmade goods
- Practiced customer service and assistance with any questions
- Packed and shipped orders quickly and cleanly
- Learned organizational skills and finance management based on sales
- Maintained store cleanliness and organization
- Followed schedule and clocked in sweeps on time as well as restock carts based on customer traffic
- Always made customer feel relaxed and at ease in the event of a spill or accidental broken item
- Followed safety standards set by the company to keep workspace safe
- Bilingual (Fluent in English and Spanish)
- Fast Worker (Tasks finished quickly, yet safely)
- Positive Worker (Like to maintain happy and relaxed environment for customers and co-workers)
- Experience working cash registers
- 3 years experience of customer service