Ernesto Castro
Taco Bell
Houston
2
Languages
3
years of professional experience
Dedicated team member with strong customer service skills, ensuring operational efficiency and enhanced satisfaction. Proven ability to adapt quickly and multitask effectively in fast-paced environments.
Work History
Team Member
3 Years 1 Month- Monitored cash drawer for discrepancies, ensuring financial accountability throughout shifts.
- Collaborated with team members to streamline service delivery during peak hours, enhancing customer satisfaction.
- Replaced CO2 tanks and soda syrups when depleted.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Trained new cashiers on operational procedures and best practices for efficiency.
Guest Advocate
3 Months- Delivered exceptional customer service by addressing inquiries and finding solutions to their inconvenience.
- Handled checkout processes efficiently and quickly, ensuring smooth transactions for guests and shorter wait time.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted guests in locating products and navigating store layout.
Team Associate
11 Months- Assisted customers with returns, refunds and resolving transaction issues.
- Operated forklifts and pallet jacks to efficiently unload shipments.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Collaborated with team members to maintain workflow efficiency.
- Maintained cleanliness and organization of work area to ensure safety compliance.
Education
Associate of Occupational Studies - National Institute For ASE
Skills
Adapting to change
Customer service
Physical strength and endurance
Multitasking
Critical thinking
Friendly
positive attitude
Time management
Computer skills
Calm under pressure
Flexible and adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Auto Repair/Restoration
Automotive modifications
Group projects and teamwork
Driving
Music
Anything and everything that has an engine and wheels
Spending time with my family
Staying busy and productive
Timeline
Guest Advocate
Target
10.2025 - 01.2026Read More
Team Associate
Walmart
11.2024 - 10.2025Read More
Team Member
Taco Bell
07.2023 - CurrentRead More
Houston Community College
Associate of Occupational Studies from National Institute For ASE
Read More