ERNESTO CONCEPCION
Paranaque City,Philippines
Summary
Accomplished Operations and Human Resources Manager with a proven track record at Royal Caribbean Group, enhancing operational efficiencies and fostering leadership excellence. Skilled in conflict resolution and customer service, successfully developed strategies achieving revenue targets and improved team performance. Demonstrated integrity in establishing robust business relationships and ensuring compliance with government regulations.
Overview
21
21
years of professional experience
Work History
Crew Administration Manager
Royal Caribbean Group
Miami, Florida
08.2023 - Current
Operations Manager
Philippine Transmarine Carriers Inc. (PTC)
Manila, Philippines
03.2022 - 07.2023
- Handles PTC's multiple accounts, such as private yacht and international passenger RORO vessels.
- Conducts monthly meetings and maintains government relations with DMW, POEA, MARINA, PCG, and foreign embassies to ensure that PTC Group is updated and in compliance with new government regulations.
- Represents the PTC Group to HRAP.
- Develops annual strategic plans and budgets for the fleet in consideration of corporate directions, feedback from principals, and input from staff.
- Achieves revenue targets through the implementation of strategies and action plans.
- Undertakes sales negotiations to ensure the attainment of a manning contract that will be beneficial to both the client and the company.
- Establish and maintain meaningful business relationships with both internal and external customers, to facilitate effective and efficient delivery of services.
- Demonstrates unquestionable integrity and honesty in all dealings with both internal and external partners, customers.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Crew Administration Manager for Ship Modernization (Vessel Amplification & Dry Docks)
Royal Caribbean Group
Miami, Florida
01.2016 - 01.2022
- Responsible for pre- and post-dry-dock preparations, and ensuring enough manpower (riding crew/contractors) throughout modernization projects.
- Berthing allocation and the riding crew and contractors throughout the duration of the project.
- To oversee contractors, work for any crew area enhancements, and crew cabins.
- Ensuring all projects are completed as per the agreed completion date, and a smooth transition.
- Dry dock inspection of modernized, enhanced, or converted areas to ensure that projects are completed by contractors as agreed in the contract.
- Submission of project reports for all unfinished projects that require guarantee claims.
- Post-deployment of the riding crew, before the completion of the modernization project, ensuring that all travel documentation, flights, and hotels are arranged accordingly.
- Working closely with the local immigration and port agent for a smooth transition for the next project.
Human Resources Manager
Royal Caribbean Group
Miami, Florida
12.2015 - 01.2016
- The Human Resources Manager is a strategic HR professional and a member of the Executive Committee who partners with the leadership team to develop and implement human resources strategies and programs that are in line with the individual business units and the organizational mission and vision.
- The HR Manager also serves as a strategic partner to the shipboard leadership team by providing human resource direction and guidance on all employee-related issues.
- The HR Manager must have extensive knowledge in all aspects of HR, including recruitment, employee relations, performance management, organizational development, learning, compensation, benefits, and HR systems.
- The HR Manager leads and manages the ship's Human Resources Department.
- In addition, the Human Resources Manager serves as the Compliance and Ethics Officer and, in that role, shall report directly to the Captain.
- Shall also maintain a close reporting relationship with the Captain for all other crew-related affairs.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
Crew Administration Manager
Royal Caribbean Group
Miami, Florida
05.2015 - 12.2015
- Reporting directly to the Human Resources Manager, the Crew Admin Manager leads and manages the HR Center team in all aspects of crew-related administration and experience
- This includes but is not limited to: Crew Immigration and Customs, data integrity, crew activities/events that foster improving crew morale and welfare, and engagement in our crew listening strategy
- Supervises the Crew Administrator, and Crew Relations Specialist(s) and is dedicated to their training, coaching, and development
- Communicates tactfully and effectively with external partners, crew, divisional managers, and executive teams and ensures the delivery of exemplary service and dedicated support to our shipboard employees
Crew Administrator
Royal Caribbean Group
Miami, Florida
12.2010 - 05.2015
- Reporting directly to the Human Resources Manager, the key responsibility of this position is to oversee all nonfinancial aspects of the crew office
- Primarily responsible for Crew Immigration and Customs, as well as supporting the Crew Relations Specialist in managing the ship's Berthing plan, coordinating Crew Cabin inspections and Crew Activities/events that foster improving Crew morale
- Ensures the delivery of exemplary service and dedicated support to our shipboard employees
Crew Relations Specialist
Royal Caribbean Group
Miami, Florida
09.2009 - 12.2010
- Reporting to the HR Manager and supervised by the Crew Administrator, this position is responsible for providing administrative support to the HR division for crew related issues
- Manages the berthing and par level processes for all crew members and provides reports for each voyage
- Coordinates the crew emergency plan numbers
- Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process
- This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off
- Responsibilities include coordinating repatriation for all crew by providing re-employment letters
- Processes all employee cruise requests with shoreside
- Organizes crew activities/events and manages crew welfare
- Performs HR administrative duties as directed by the HR Manager
Waiter
Royal Caribbean Group
Miami, Florida
03.2004 - 09.2009
Assistant Waiter
Royal Caribbean Group
Miami, Florida
11.2003 - 03.2004
Education
Bachelor of Science - Business Administration
University of the East
Manila, Philippines01.1994
Notre Dame High School
Sultan Kudarat, PhilippinesSkills
- Leadership
- Operational efficiencies
- Cost-effectiveness
- Continuous improvement
- Documentation and control
- Training and coaching
- Conflict Resolution
- Customer Service
Accomplishments
- Leader of the Year Awardee 2022 - Received this award in recognition of my extended and relentless efforts to organize and ensure a healthy return to service for our ship, post pandemic.
Personal Information
Date of Birth: 02/01/76
Work place reference
Tracie Jones, Manager Talent Strategy & Leadership Development, +19548682084
Timeline
Crew Administration Manager
Royal Caribbean Group
08.2023 - Current
Operations Manager
Philippine Transmarine Carriers Inc. (PTC)
03.2022 - 07.2023
Crew Administration Manager for Ship Modernization (Vessel Amplification & Dry Docks)
Royal Caribbean Group
01.2016 - 01.2022
Human Resources Manager
Royal Caribbean Group
12.2015 - 01.2016
Crew Administration Manager
Royal Caribbean Group
05.2015 - 12.2015
Crew Administrator
Royal Caribbean Group
12.2010 - 05.2015
Crew Relations Specialist
Royal Caribbean Group
09.2009 - 12.2010
Waiter
Royal Caribbean Group
03.2004 - 09.2009
Assistant Waiter
Royal Caribbean Group
11.2003 - 03.2004
Bachelor of Science - Business Administration
University of the East
Notre Dame High School
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