Ernesto Delara
San Bernardino,CA
Summary
Experienced with fleet service management and customer advisory services. Utilizes strong communication and organizational skills to ensure smooth operations and client satisfaction. Track record of improving service processes and fostering collaborative team environments.
Overview
19
19
years of professional experience
Work History
Fleet Service Advisor
Citrus Motors FORD
10.2014 - Current
- Regularly reviewed established protocols for improvement opportunities resulting in increased overall efficiency within the department.
- Consistently met or exceeded departmental goals and objectives, contributing to the success of the company''s fleet servicing operations.
- Promoted sales of appropriate services, parts and accessories by accurately identifying customer's service needs.
- Streamlined inventory management, reducing costs by optimizing parts ordering and storage practices.
- Increased productivity with effective team leadership, prioritizing tasks based on urgency and available resources.
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
Service Advisor
Villa Ford
02.2009 - 06.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Customer Service Advisor
Faireview FORD
05.2006 - 07.2009
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained high-quality service standards, ensuring positive customer feedback.
Education
General Studies
Cerritos College
Norwalk, CAHigh School Diploma -
John C. Fremont High School
Los Angeles, CASkills
- Vehicle diagnostics
- Service scheduling
- Fleet management software
- Safety awareness
- Attention to detail
- Time management
- Troubleshooting skills
Languages
Spanish
Professional Working
Timeline
Fleet Service Advisor
Citrus Motors FORD
10.2014 - Current
Service Advisor
Villa Ford
02.2009 - 06.2014
Customer Service Advisor
Faireview FORD
05.2006 - 07.2009
General Studies
Cerritos College
High School Diploma -
John C. Fremont High School
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