Ernesto Diaz
Miami
Summary
Dynamic Account Manager with extensive experience at Imc / Parts Authority, recognized for exceptional client relations and a strong commitment to customer satisfaction. Expertise in account management is complemented by a proven ability to foster teamwork and collaboration across departments, driving significant growth through strategic recommendations that enhance service delivery. Consistently achieved high retention rates by building and maintaining strong relationships with clients, ensuring their needs are met effectively. Dedicated to operational excellence and continuous improvement, leading initiatives that optimize processes and elevate overall performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Imc / Parts Authority
01.2021 - Current
- Supported client onboarding processes, ensuring smooth transitions and satisfaction.
- Assisted in managing client accounts, fostering strong relationships for future business opportunities.
- Coordinated communication between clients and internal teams to streamline project execution.
- Researched industry trends to provide informed recommendations to clients and enhance service delivery.
- Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
- Conducted regular account reviews to assess performance and identify growth opportunities for clients.
General Manager
Auto Zone Auto Parts
11.2018 - 01.2021
- Led operational strategy to enhance team performance and drive efficiency across departments.
- Developed and implemented standard operating procedures to streamline workflows and improve productivity.
- Managed budget allocation, ensuring optimal resource utilization while minimizing costs.
- Fostered a culture of continuous improvement through regular training sessions and performance feedback.
- Oversaw inventory management processes, reducing discrepancies and improving stock accuracy.
- Established key performance indicators to monitor progress and align operations with company objectives.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Advance Auto Parts
09.2009 - 08.2018
- Collaborated with cross-functional teams to execute initiatives that increased customer satisfaction scores.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
GED -
America High
Miami Gardens, FLNo Degree - Bca
Hialeah Technical College
Hialeah, FL07-1999
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Sales development
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Achieved by completing Task with accuracy and efficiency.
- Supervised team of 3 staff members.
Certification
- CSP - Certified Sales Professional
- ASE Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Imc / Parts Authority
01.2021 - Current
General Manager
Auto Zone Auto Parts
11.2018 - 01.2021
General Manager
Advance Auto Parts
09.2009 - 08.2018
GED -
America High
No Degree - Bca
Hialeah Technical College
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