Ernesto Ferrer
Davenport,FL
Summary
With a proven track record at The Walt Disney Company, I excelled in enhancing customer satisfaction and streamlining operations. My expertise in high-volume dining and critical thinking, coupled with a knack for allergy-specific order creation, significantly improved service quality. My leadership in training initiatives boosted team productivity and knowledge, showcasing my problem-solving aptitude and dedication to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coordinator of Food And Beverage
The Walt Disney Company
10.2024 - Current
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated kitchen activities with front-of-house staff for seamless and service for over 10,000 people a day
Cast Member of Quick Service Food And Beverage
The Walt Disney Company
06.2023 - 10.2024
- Followed instructions and procedures to complete assigned tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained composure and work quality while under stress.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
Shift Manager
Taco Bell
01.2023 - 08.2023
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coordinated project workflows for departments.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in stockroom.
Food Champion
Taco Bell
08.2022 - 01.2023
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted with preparing salads and cold food items.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Arts - General Biology
Valencia College
Orlando, FL05-2025
High School Diploma -
Windermere High School
Windermere05-2021
Skills
- High volume dining
- Point of sale POS software
- Critical thinking
- Problem-solving aptitude
- Maintain records
- Allergy awareness
- Allergy-specific order creation
- Food safety compliance
Certification
- HACCP Certification (Hazard Analysis Critical Control Points) - International HACCP Alliance.
- Food Allergy Training Certificate–Food Allergy Research & Education or MenuTrinfo.
- First Aid/CPR Certified
- Unity Certified User, Programmer Credential – Unity Technologies.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Coordinator of Food And Beverage
The Walt Disney Company
10.2024 - Current
Cast Member of Quick Service Food And Beverage
The Walt Disney Company
06.2023 - 10.2024
Shift Manager
Taco Bell
01.2023 - 08.2023
Food Champion
Taco Bell
08.2022 - 01.2023
Associate of Arts - General Biology
Valencia College
High School Diploma -
Windermere High School
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
FRANCESCA FASCETTIFRANCESCA FASCETTI
Senior Manager, Scripted Development at Disney+ / The Walt Disney CompanySenior Manager, Scripted Development at Disney+ / The Walt Disney Company
Niranjana N TNiranjana N T
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney Institute & NGLBusiness Affairs Director at The Walt Disney Company - Disney Institute & NGL
Ashley CastroAshley Castro
Speech and Language Pathologist Assistant at Orange Tree StaffingSpeech and Language Pathologist Assistant at Orange Tree Staffing