Ernesto Garcia
Justice,IL
Summary
Bi-lingual sales professional with 15+ years of experience in the areas of industrial and commercial PVF businesses. Experience includes working for global organizations, including long-standing market leaders as well as regional companies. Passionate, results-driven leader with a deep technical understanding and strong ability to maintain strategic relationships with stakeholders and clients to achieve company-wide goals and objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
AllStar Installation
01.2025 - Current
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Collaborated closely with contractors to gather requirements, define project scope, and establish realistic timelines.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Fostered strong relationships with clients, assisted clients with claims, estimates and inspections leading to increased contract renewals and referrals.
Field Service Technical Sales Support
Sloan Valve
01.2020 - 12.2024
- Act as liaison between Sloan's customer and our internal departments, such as Quality Control, Engineering, Manufacturing, and Product Managers with regards to product issues, information, training, and installation in US & Latin American markets
- Troubleshoot and answer questions regarding technical product issues, installation, applications, preventative and corrective maintenance
- Enter orders and returns for material with potential warranty issues and assist in CSR inquiry overflow and update CRM accordingly
- Assist in reviewing and proofing all product documentation related to product specifications, installation instructions, and maintenance guides
- Travel to the job site to perform root cause analysis on product performance issues, installation, and training as required
- Recommend alternative solutions to resolve customer complaints
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success
- Interpret take-offs and specifications provided by customers and quote appropriate Sloan Valve products
Inside Sales / Repair Coordinator
Midwest Valve Services
12.2017 - 01.2020
- Conferred with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Reviewed operational records and reports to project sales and determine profitability
- Monitored customer preferences to determine the focus of sales efforts
- Extensive background in helping customers determine product selections for applications
Valve Manufacturing Technician
Crane Nuclear
12.2014 - 12.2017
- Inspected, tested, or measured materials, products, installations, or work for conformance to specifications for all Crane quarter-turn valve products
- Measured dimensions of products to verify conformance to specifications, using measuring instruments such as calipers, gauges, or micrometers
- Read blueprints, data, manuals, or other materials to determine specifications
Valve Service Technician
Midwest Valve Services
03.2014 - 12.2014
- Interpreted engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards
- Prepared charts, graphs, or diagrams to illustrate workflow, routing, floor layouts, material handling, or machine utilization
- Delegated work assignments in accordance with worker performance, machine capacity, production schedules, or anticipated bandwidth
Valve Service Technician
Pentair Valves & Controls
05.2012 - 03.2014
- Factory certified master technician of all Tyco Flow Control products, such as Keystone valves and actuators, KTM & MCF ball valves, AGC PRV'S, and Vanessa triple-offset valves
- Performed various tasks on ERP software like Service Edge, SX
- Enterprise and highly trained in Microsoft Office products
Valve Service Technician
Thorco Holdings, LLC.
06.2010 - 05.2012
- Performed inspection and repair of safety relief valves
- Field valve repair, testing, removal & installation of valves at end-user sites
- Experienced in machining and measuring valve components to factory specifications
- Assisted with warehouse inventory, shipping, and receiving operations
- Inspected finished products for quality and adherence to customer specifications
Education
High School Diploma -
Farragut Career Academy
Chicago, IL05.2003
Skills
- Fluent Spanish
- Mechanical Aptitude
- Project Management
- Microsoft Office
- Valves Expert
- Telephone communication
- Remote sales
- Face-to-face communication
- Virtual presentations
- Technical product sales
- Product and service knowledge
- Service accounts
- Planning and coordination
- Problem-solving abilities
- Customer service
- Teamwork
- Multitasking
- Multitasking Abilities
- Team collaboration
- Team leadership
- Effective communication
- Self motivation
- Product knowledge
- Conflict Resolution
- Professionalism
- Time management abilities
- Technical understanding
- Problem-solving aptitude
- Pricing strategy
- Customer account management
- Product Demonstration
- Product positioning
- Product or service sales
- Communication Skills
- Product management and pricing
- Post-sales support
- On-site product demonstrations
- Inside and outside sales
- Technical sales
- Fulfillment support
- Type industry expertise
- Materials list verification
- Cost estimation
- Reliability
- Customer Satisfaction
- Data Analysis
- Direct sales
- Adaptability and flexibility
- Decision-making
- Type or edit your skills here
Certification
- National Board of Boilers & Pressure Vessels VR Certified
- Three Rivers Safety Trained
- First Aid Certified (Cintas Corporation)
Affiliations
- PVF Roundtable Young Professionals
- American Supply Association Member
- Construction Specification Institute, Chicago Chapter
References
Available upon request.
Timeline
Project Manager, Client Services
AllStar Installation
01.2025 - Current
Field Service Technical Sales Support
Sloan Valve
01.2020 - 12.2024
Inside Sales / Repair Coordinator
Midwest Valve Services
12.2017 - 01.2020
Valve Manufacturing Technician
Crane Nuclear
12.2014 - 12.2017
Valve Service Technician
Midwest Valve Services
03.2014 - 12.2014
Valve Service Technician
Pentair Valves & Controls
05.2012 - 03.2014
Valve Service Technician
Thorco Holdings, LLC.
06.2010 - 05.2012
High School Diploma -
Farragut Career Academy
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