Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernesto Gonzalez

Stamford,CT

Summary

Proven leader and strategic thinker, adept at boosting team morale and productivity. At Bridgestone Firestone, I spearheaded initiatives that significantly enhanced vehicle performance and customer satisfaction. Skilled in bilingual communication and coaching, my approach to mentoring and problem-solving consistently exceeds employer expectations, achieving remarkable results without exceeding a single numerical percentage. Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repairs. Bringing strong work ethic and record of reliability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Lead Automotive Technician

Bridgestone Firestone
06.2013 - Current
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
  • Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
  • Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
  • Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
  • Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
  • Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
  • Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.

Security Officer

Night Clubs
11.2020 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Service Manager

Bridgestone Firestone
01.2021 - 01.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Negotiated with vendors to secure best prices for parts and supplies.

Security Officer

Securitas Security Services USA
02.2015 - 02.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Lead Automotive Technician

Jeep Chrysler Dodge
01.2015 - 01.2017
  • Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
  • Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
  • Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
  • Maintained up-to-date knowledge on the latest automotive technology through continuous professional development and training courses.
  • Improved workshop safety standards by implementing rigorous protocols and regularly assessing potential hazards.
  • Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Lead Automotive Technician

Hyundai
01.2014 - 01.2015
  • Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
  • Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
  • Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
  • Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Education

Automotive Technology -

Porter And Chester Institute - Stratford
Stratford, CT
06.2013

High School Diploma -

Stamford High School
Stamford, CT
06.2012

Skills

  • Bilingual
  • Strategic Thinking
  • Coaching and Mentoring
  • Rule Enforcement
  • Sales Development
  • Team Leadership
  • Team Player
  • Staff Motivation
  • Employee Scheduling
  • Cross-Functional Teamwork
  • Sales Techniques
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Manager

Bridgestone Firestone
01.2021 - 01.2022

Security Officer

Night Clubs
11.2020 - 11.2023

Security Officer

Securitas Security Services USA
02.2015 - 02.2017

Lead Automotive Technician

Jeep Chrysler Dodge
01.2015 - 01.2017

Lead Automotive Technician

Hyundai
01.2014 - 01.2015

Lead Automotive Technician

Bridgestone Firestone
06.2013 - Current

Automotive Technology -

Porter And Chester Institute - Stratford

High School Diploma -

Stamford High School

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Ernesto Gonzalez