Ernesto Gonzalez
Sparks
Summary
Results-oriented specialist with a proven track record in leadership, planning, and problem-solving. Extensive experience in delivering high-quality work with meticulous attention to detail. Strong work ethic drives consistent achievement of objectives and project goals.
Overview
10
10
years of professional experience
Work History
Dematic Specialist
Tesla
Sparks
01.2019 - Current
- Reviewed departmental needs and recommended actions for service optimization.
- Escalated maintenance and engineering issues to ensure timely resolutions.
- Maintained continuous flow of sub-assemblies and totes during factory operations.
- Inspected over 1,500 totes with sub-assemblies per shift.
- Communicated issues across departments to minimize downtime.
- Trained personnel on Dematic and Conveyance flow processes for improved understanding.
Service Manager
Sparks Auto Care Center
Sparks
04.2017 - 01.2019
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created written estimates and obtained customer consent to proceed.
- Establish fleet accounts and billing of those accounts.
- Coordinated with outside insurance companies for repairs.
Manager of Tire Sales
Bridgestone Firestone
Reno
06.2015 - 03.2017
- Recorded tire repair and maintenance activities in computer system logs.
- Achieved and exceeded monthly tire sales objectives through focused efforts.
- Managed scheduling of customer service and new tire appointments effectively.
- Engaged in company meetings for product training and professional development.
Skills
- Estimation writing
- Fleet management
- Equipment maintenance
- Team collaboration
- Rapid Problem Solving
- Bilingual
- Production deadline management
- Cross-department communication
Accomplishments
- Increased part flow on Du1 by 18% and Du2 by 21% Q4 of 2019.
- Multiple Sparc coins.
- July of 2019 hit a milestone of $90,000 in monthly sales at Sparks auto care.
Projects
- Assisted in the change of ownership of Dematic to Maintenance.
- Helped with the development of the beta line for what is now plaid motors.
- Worked with engineers to reduce the congestion of the hospital and bring down yield failures from 85 to 12%.
- Assisted in recommending and testing new logic to streamline parts and improve material flow.
Timeline
Dematic Specialist
Tesla
01.2019 - Current
Service Manager
Sparks Auto Care Center
04.2017 - 01.2019
Manager of Tire Sales
Bridgestone Firestone
06.2015 - 03.2017