ERNESTO GUILLEN
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Respectful Electrician Assistant with superior skills in blueprint reading and interpretation. Outstanding mathematics proficiency to apply mechanical reasoning. Sound knowledge of PLC.
Overview
13
13
years of professional experience
Work History
General Manager of Operations
PEIWEI ASIAN DINNER
Phoenix, AZ
08.2011 - Current
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired, and trained new staff members according to organizational standards.
- Established quality assurance processes to ensure customer satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ02-2008
Skills
- Electrical Repairs
- Fixture Installation
- Estimate Preparation
- Commercial and Residential Projects
- Electrical Installation
- Emergency Repairs
- Troubleshooting and Repairs
- Electrical Troubleshooting
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- love the outdoors,work out,walk, anything to always stay bussy
Timeline
General Manager of Operations
PEIWEI ASIAN DINNER
08.2011 - Current
GED -
Maricopa Community Colleges - Phoenix College
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