Ernesto Hernandez

This job role consist on support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions. Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area. Performing complex operational tasks, including review, verification and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses. Provide subject matter knowledge and interpretation of procedures to less experience staff. Interact with fraud and claims functional area on a wide range of information as well as but limited with external customers. Collaborated with cross-functional teams to develop new strategies for increased revenue generation. Lastly demonstrate leadership skills in managing projects from concept to completion.

This job duties consisted on assisting customer with their vehicle repairs by evaluating vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras. Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes. Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust. Demonstrated strong organizational and time management skills while managing multiple projects. Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates. Also improved workflow efficiency in the body shop by collaborating with technicians working together to identify bottlenecks and implement solutions.

This job duties consisted on assisting customers with their vehicle maintenance appointments and providing advice when it comes to general vehicle services and repairs. Trouble shooting several but limited automotive issues and concerns over the phone as well as providing guidance and assistance when customers required. Building customer relationship by demonstrating a professional and great customer service experience. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Followed up with customers about resolved issues to maintain high standards of customer service.