Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernesto Jimenez Bolanos

Canyon Lake,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Concert Employee

White Water Amphitheater
04.2022 - Current
  • Kept venue safe, clean and presentable for guests and staff.
  • Helped guests with special needs such as assisting with seat accommodations.
  • Guided guests to exits and assisted with emergencies.
  • Greeted guests, scanned tickets, answered questions and helped with seat location.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Worked flexible hours; night, weekend, and holiday shifts.

Guest Relations Executive

Camp Fimfo
02.2023 - 08.2024
  • Managed and improved customer service functions for reception and lounge areas.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
  • Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
  • Managed guest feedback effectively, implementing necessary changes for continuous improvement.
  • Fostered a positive work environment by actively participating in team meetings and sharing best practices among colleagues.

Tube Attendant

White Water Sports
05.2022 - 08.2022
  • Remained alert and aware of safety regulations.
  • Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Delivered information and details of interest about facility to visitors.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.

Education

No Degree - Police Science

Texas A&M University - Corpus Christi
12.2024

High School Diploma -

Canyon Lake High School
05.2021

Skills

  • Store Layouts
  • Community Involvement
  • Preparing for Events
  • Customer Inquiries
  • Sanitation Practices
  • Supply Organizing
  • Customer Satisfaction
  • Bilingual (Spanish & English)
  • Computer Skills
  • Costumer Care
  • Call Answering and Routing
  • Money Handling
  • Time Management Skills
  • Sales experience
  • Guest Relations
  • Problem-solving abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Guest Relations Executive

Camp Fimfo
02.2023 - 08.2024

Tube Attendant

White Water Sports
05.2022 - 08.2022

Concert Employee

White Water Amphitheater
04.2022 - Current

No Degree - Police Science

Texas A&M University - Corpus Christi

High School Diploma -

Canyon Lake High School

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Ernesto Jimenez Bolanos