Valenzia Santos-Cordero
Teaneck,NJ
Summary
With over 8 years of experience in the Sales and Customer Service Field, my comprehensive expertise allows me to complete my tasks with the greatest level of success. I am confident that my Focus, contributions, dedication and professionalism would be valuable assets to your organization.
Overview
4
4
years of professional experience
Work History
Dispatch Supervisor
Retail Maintenance Management
Hackensack, NJ
06.2023 - Current
- Received and dispatched calls for emergency services throughout the country.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services purchased or services rendered.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Investigated and resolved issues to maintain billing accuracy.
- Managed account receivables to maintain payments within net terms.
- Managed all payments processing, invoicing and collections tasks.
- Negotiated prices and payment terms with vendors based on current market conditions.
Lead Concierge
Planned Companies
Teaneck, NJ
04.2022 - 05.2023
- Called and emailed lapsed clients to inquire about continuing needs.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered calls, e-mails and responded to inquiries from various parties while maintaining guest privacy and building reputation by keeping information confidential.
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Provided guidance and support to team members in order to ensure compliance with operational standards.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Conducted training and development sessions for new hires and existing employees.
Sales Associate
Macy's
Paramus, NJ
05.2020 - 03.2022
- Followed up with customers to identify and resolve service, account or technical issues and maintain satisfaction.
- Researched competitors, economics and other key facets to better understand current market trends.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Typed, completed and filed documentation to finalize sales.
- Delegated daily tasks to team members to optimize group productivity.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
Education
High School Diploma -
Teaneck High School
Teaneck, NJ06.2016
Skills
- Time management
- Detailed Analysis
- Critical thinking
- Conflict resolution
- Microsoft Office, Teams, Word, Excel
- Skilled multi-tasker
- Communication
- Computer skills
Timeline
Dispatch Supervisor
Retail Maintenance Management
06.2023 - Current
Lead Concierge
Planned Companies
04.2022 - 05.2023
Sales Associate
Macy's
05.2020 - 03.2022
High School Diploma -
Teaneck High School
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