Ernesto Lopez Perez
Villa Carolina 986 Calle 94 Carolina ,PR
Summary
Brief about my Professional Career with the agency:
**2023– Recently agent deploy to DR 4727- Mississippi as Site Inspector complete assignment.
**2023 - Complete IHP-NEXT GENERATION FIELD INSPECTOR BRIEFING.
**2020- Start and complete Inspector Training in Puerto Rico. Also participate as
Inspector Translator in the special project DR 4473- PR earthquakes as
“Site Inspector.”
** 2016- to present work as Program Specialist Reservist in Albany, Georgia a .
** 1998-2007 As Core Position continues working Hurricane Georges, Trujillo Alto PR.
** 1996- Start to work in FEMA-Hurricane Hortense, Trujillo Alto PR as Local Hire.
Overview
27
27
years of professional experience
Work History
Emergency Management Specialist
Federal Emergency Management Agency, FEMA
09.1996 - Current
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Facilitated emergency management training for staff and conducted emergency drills..
- Assists with developing, coordinating, implementing, and reviewing plans for response emergency management operations .
- Processing manual cases that requires review on FEMA Manual Determination queues in sequential order, based on the original work packet creation date and priority. Cases may be pending an insurance evaluation and/or an initial decision for Home Repair or Replacement assistance, Rental assistance, Lodging Expense Reimbursement, Personal Property assistance, Medical Expenses, Dental expenses, Transportation assistance, Moving and Storage expenses, Child Care expenses and/or Other Miscellaneous expenses.
- Appeals: Perform a full review and verify new information to check for unmet needs that need to be addressed and to verify if the initial decision was provided correctly. ▪ Duplicate Investigation serving as one of several processes intended to prevent duplication of benefits (DOB) between registrations within a disaster. Helping to ensure that disaster assistance is not distributed to more than one applicant for the same damages or expenses.
- Used Document Management and Records Tracking System (DMARTS) to index incoming documents attached to registration in NEMIS. Processing, categorizing and labeling documents for streamlined processing. Indexing Smart-route documents to the appropriate location based on the Category and Item code selected by agent .
- Assist with questions related to the case processing. Perform full case review and make sure survivors unmet needs have been addressed.
- Able to interpret data and agent performance reports. Ability to work with multiple cross function team Capability to change roles and work on different queues within agency needs in a timely manner. Provide reports and analysis as needed to drive optimal customer service.
- Demonstrated the capability to change roles various times a day due to FEMA's production needs, and to adapt myself to change while at the same time being able to guide my fellow teammates.
- Conducted the following Casework: FEMA Manual, Appeals, Incoming Mail, Info Control/Return Mail, Covid- 19 Casework and Document Management and Records Tracking System (DMARTS) ▪ Create Work Packets in National Emergency Management Information System (NEMIS) computer database to transmit applicant information for further processing
- Assists in developing, writing, issuance, and update of standing operating procedures (SOP's), checklists, or directories for a variety of specialized response activities. Researches and recommends courses of action to revise or develop new plans.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks
Sales Representative
WECO/ENCO –
07.2015 - 08.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Received clients, problem solving issues and canalize their needs. Fulfill client expectations on service receives always looking to increase sales as teamwork with other sales agents. I also did demonstrations on the products and did inventories as required.
Entrepreneur
Life Vantage Corp.
10.2011 - 06.2015
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- In charge of leading, supervising, recruiting, training, directing, and developing personnel in the field of sales and marketing. Implementing corporate policies, establishing work plans and delineating marketing strategies and closing techniques for greater sales production. Coordinate multiples events and create the logistics for all those events.
Education
High School Diploma -
Instituto Comercial De Puerto Rico
Ave. Muñoz Rivera, Hato Rey PR08.1989
Skills
- Providing Briefings
- Client Assessments
- Mission Support
- Emergency Preparedness
- Clear and effective communication
- Great communication and interaction skill
- Adaptability, empathy, patience, and positive attitude
- Willing to relocate at my own expense
- Willing to travel
- Willing to deploy at a moment's notice
- Respond to written and telephone requests for emergency and non-emergency assistance
- Able to work multiple tasks such as customer service, product knowledge, quality assurance, solving problem, documentation, and phone skills, resolving conflicts, analyzing information, capability to learn and practice new programs, computer literate
- Bilingual and proficient and writing in communicating in English and Spanish
Bilingual
Spanish
Full Professional
Timeline
Sales Representative
WECO/ENCO –
07.2015 - 08.2016
Entrepreneur
Life Vantage Corp.
10.2011 - 06.2015
Emergency Management Specialist
Federal Emergency Management Agency, FEMA
09.1996 - Current
High School Diploma -
Instituto Comercial De Puerto Rico
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