Ernesto Lumbreras Jr
Lakeland,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills, interpersonal, time management and problem-solving skills. Managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable worker with strong work ethic.
Overview
9
9
years of professional experience
Work History
Forklift Operator
Saddle Creek Logistics
03.2022 - Current
- Loading items into semi-trailers such as Gatorade and Pepsi for distribution to other warehouses
- Unloaded and stacked materials by raising and lowering lifting devices.
- Assisting teams members and training new hires
- Using RMF system to pick orders for select warehouses
- Moving inventory inside warehouses when necessary for space needed
- Lifting heavy cases for certain orders as needed
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Service Driver
Stingray Chevrolet
12.2020 - 02.2022
- Park vehicles in designated areas that are going to be serviced
- Developed strong customer base through efficient and reliable service. Assist customers with finding correct advisor for services
- Test drive customer vehicles for diagnosis and after service technicians completed repairs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Key Carrier/ Customer Experienced Coordinator
Marshalls
11.2016 - 08.2020
- Maintaining coverage in all areas of the store during assigned shifts.
- Created positive customer experience both internally and externally. Improved customer service by projecting friendly and knowledgeable attitude.
- Providing feedback, recognition, and training to all associates
- Reporting incidents and following proper procedures involved in incident reporting process
- Ensuring all policies and procedures are known and followed by all associates
- Executing merchandising programs and sales floors projects
- Cash handling and management
- Coordinating weekly conferences, inventory and sales report,
- Resolving complaints and concerns presented by customers or associates
- Training and coaching all front-end associates to properly personalize customer experience when promoting store credit card and loyalty program
- Updating all associates on current customer feedback, goals, and initiatives
- Opened and closed store when scheduled, counting registers, making deposits, and storing and filing all daily paperwork.
- Maintaining and risk-free environment for customers and associates
- Completing all staff schedules and scheduling request
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees in successful strategies to meet operational and sales targets. Cross-trained existing employees to maximize team agility and performance.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Oversaw team of 10 employees. Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Sales Floor Associate
Marshalls
02.2016 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Manager
Subway
03.2014 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2007
Skills
- Equipment Inspection
- Equipment Operation
- Inventory Control
- Warehouse Management Systems
- Proper Staffing
- Cash Deposits and Receipts
- Social Perceptiveness
- Money Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Forklift Operator
Saddle Creek Logistics
03.2022 - Current
Service Driver
Stingray Chevrolet
12.2020 - 02.2022
Key Carrier/ Customer Experienced Coordinator
Marshalls
11.2016 - 08.2020
Sales Floor Associate
Marshalls
02.2016 - 11.2016
Manager
Subway
03.2014 - 08.2015
High School Diploma -
Plant City High School
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