Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ernesto Martinez

Championsgate,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience

Work History

Office Depot

Photoclub (Family Bussiness)
03.2011 - 02.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Online Sales and Deliveries

Family Business
03.2011 - 02.2022
  • Drove team revenue totals by bringing in top sales numbers.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Negotiated with suppliers to secure best prices for products.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.

Catering Manager

ZEDEM
02.2019 - 06.2021
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Hired and trained both permanent and temporary staff members.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw food preparation and monitored safety protocols.

Taxi Driver

Family Business
04.2009 - 07.2019
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Followed road rules to protect passengers and prevent accidents.

English Spanish translator

Baptist Seminary Of Cuba
05.2000 - 02.2016
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Assisted foreign language-speaking clients with inquiries.

Education

Profesional Waiter - Bartender - Foreign Tourism

Commodore Hotel
Havana, Cuba
02.1996

Skills

  • Team Bonding
  • Business Administration
  • Customer Relations
  • Sorting and Labeling
  • Workflow Planning
  • Administrative Oversight
  • File and Data Retrieval Systems
  • Coaching and Training
  • Conflict Management
  • Microsoft Office
  • Office Supplies and Inventory
  • Performance Improvement

Languages

Spanish
Native or Bilingual

Timeline

Catering Manager

ZEDEM
02.2019 - 06.2021

Office Depot

Photoclub (Family Bussiness)
03.2011 - 02.2022

Online Sales and Deliveries

Family Business
03.2011 - 02.2022

Taxi Driver

Family Business
04.2009 - 07.2019

English Spanish translator

Baptist Seminary Of Cuba
05.2000 - 02.2016

Profesional Waiter - Bartender - Foreign Tourism

Commodore Hotel

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Ernesto Martinez