Ernesto Martinez
San Diego,CA
Summary
Dedicated social work professional with extensive experience in healthcare settings, advocating for and supporting patients facing developmental disabilities and HIV-related challenges. Proven expertise in case management, treatment planning, and patient education, adept at coordinating resources and fostering strong family networks to enhance patient care. Committed to addressing diverse patient needs with a proactive approach, demonstrating flexibility in adapting to evolving policies and requirements. A strong team player who embraces challenges and consistently seeks opportunities to contribute positively to patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Case Manager
San Ysidro Health
06.2022 - Current
- Treatment Adherence Counselor ensuring total compliance of treatment plan for patients to achieve and retain optimal health.
- Medical appointment coordinator for patients with language barriers or physical difficulties preventing them from making and keeping track of medical appointments.
- Formulating tailored plans to address factors that affect or may affect the client's medical/treatment plan such as housing, mental health or substance use, food insecurities, lack of benefits to pay for HIV care/treatment, transportation coordination, and experience navigating the medical system.
- Bilingual advocate (Spanish/English) for patients when seeking medical care or extenuating situations.
- Unassisted medical transportation coordinator for individuals who have physical, and financial limitations to ensure compliance with medical plan.
- Linkage of patients to key services like enrollment to Medi-Cal and Cal-fresh.
- Referring clients who have mental health and substance use needs to counseling and rehabilitation programs.
- Aiding patients with emergency housing needs by referring patients to programs such as EARP and Townspeople provides funding for temporary hotel stays. As well as referring patients to transitional housing through Father Joe's Josue Homes.
- Client-centered care is provided to all patients to ensure the utmost respect is provided to all and to ensure proper language is used when dealing with difficult situations.
- Manage a large caseload in which patients have many barriers to care.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Educated patients on self-care techniques, promoting independence in managing their medical conditions.
- Identified at-risk patients and provided targeted interventions to reduce potential complications and hospitalizations.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Developed strong relationships with community resources to improve access to essential support services for patients in need.
- Advocated for patients'' needs within the healthcare system, securing necessary resources and accommodations for optimal recovery experiences.
- Monitored patient progress closely and adjusted interventions accordingly to maximize treatment effectiveness.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
Program Manager
Creel Industries
02.2017 - 06.2022
- Coordinating services for individuals with developmental disabilities.
- Communication between clients and the funding source, Service coordinators at the San Diego Regional Center.
- Coordination of planning team meetings to ensure progression of objectives for clients.
- Staff development and training.
- Time management training.
- Development and confirmation of caseloads.
- Management of all reports for the division.
- Audits on services, documentation and information found in the information system
- Direct support to individuals with developmental disabilities to locate community resources in order to achieve independence.
- Able to formulate care plans and track objective outcomes.
Medical Assistant Intern
Rheumatology Center
05.2016 - 01.2017
- Performed supervised duties consistent with Medical Assistant including patient intake including history, vitals and weight intake, patient communications, medicine administration, charting, and documentation.
- Provide front and back office support including calendar management, patient advocacy, front and back office communications, patient and procedure education, patient care coordination activities, and medical translation services for Spanish speaking patients.
- 200 hours
Medical Assistant Intern
Mobile Doctor
01.2016 - 03.2016
- Provided supervised in-home health care for diverse patient population.
- Performed multiple clinical functions including but not limited to oral medicine delivery, subcutaneous and intramuscular injections, blood draws and specimen collections, integrated patient communications, charting and documentation.
- Support in-house minor surgical procedures, suture and staple removal, sterilization and maintenance of instruments and tools, patient room preparation, medical supplies inventory control, patient transport, and patient education.
- Ensured complete patient and family communications, managed patient diet and nutrition, provided oversight of home custodial duties, shopping, patient nutrition, and meal preparation and delivery.
- 182 hours
Education
Associate of Arts - Sociology
San Diego Mesa College
San Diego, CA05-2025
Certification in Medical - undefined
Escondido Adult School Medical Academy
Escondido, CA01.2016
Skills
- Comprehensive case management
- Detail-oriented data management
- Proficient in electronic health record systems
- Efficient record keeping
- Interdisciplinary coordination
- Assessment execution
- Strong task management
Certification
Medical Assistant
Languages
English - Fluent
Spanish - Fluent
Timeline
Medical Case Manager
San Ysidro Health
06.2022 - Current
Program Manager
Creel Industries
02.2017 - 06.2022
Medical Assistant Intern
Rheumatology Center
05.2016 - 01.2017
Medical Assistant Intern
Mobile Doctor
01.2016 - 03.2016
Certification in Medical - undefined
Escondido Adult School Medical Academy
Associate of Arts - Sociology
San Diego Mesa College