ERNESTO MELENDEZ

• Advice several companies in the application, upgrades of several technology solutions, including the upgrade or change of ERP solutions
• Designed training strategies
• Suggested training materials to use, and the deployment of such materials enterprise wide
• Helped in the scheduling, in some cases Global training for clients

• Company Overview: (Tiendas Montana, Glidden) Maracaibo, Venezuela
• Owned and managed 8 franchise locations of Glidden and Pittsburgh Paint retail stores in Venezuela
• Envisioned, planned, and implemented strategies for the creation of a chain of retail stores focused on the sale of Glidden and Pinco Pittsburgh Paints and accessories
• Selected, trained, and managed staff a team of 50+, developed advertising and promotional plans to secure brand awareness in the local communities
• As a result of efforts, the number of store locations rapidly expanded to 8 and became highly profitable
• Developed a reputation for excellence in customer satisfaction and was recognized as one of the top 3 stores nationwide for sales and customer satisfaction
• Developed policies and procedures and implemented training programs to equip team members with the knowledge and skills necessary for success
• Built alliances with the community that created new revenue streams and increased numbers of business partners and customers
• Led the business from start-up to >400% growth in an economically depressed and highly competitive market, achieving sales of > $5 million dollars annually
• (Tiendas Montana, Glidden) Maracaibo, Venezuela

• Delivered SAP S/4 HANA, and C4C remote classes in the North East, and in Manila, Philippines
• Trained SAP Billing system implementation for gas, and energy sectors
• Participated in the post launch bridge to support end users and colleagues
• Assisted in the developing and updating of the training materials used during training
• Assisted in verifying and confirming schedules
• Assisted in identifying, and creating training data

• Company Overview: Venezuela and other Latin American Countries
• Served as an advisor in the development, execution, and training of SAP R/3, ECC and S/4 Hana
• Assisted in leading the design of training strategies for SAP expansion projects, providing leadership for localization, and change management activities
• Influential in the Change Management delivery that most benefited the implementation of SAP
• Venezuela and other Latin American Countries

• Starting as a Training Consultant, rapidly turning to a leadership bilingual position
• This project included FI, CO, PU, MM, EWM
• Led all aspects of the project managing consultants, deliverables, for training in Guadalajara, Mexico
• Trained Power Users, and end users
• Developed training materials both in English and Spanish
• Quality control of technical scripts
• Supervised the scheduling of all trainers, classrooms in a plant production running 24/7

• Company Overview: Cedar, Inc.is a consulting firm offering ERP and Change Management solutions for Fortune 500 clients
• Managed projects and programs for the creation and implementation of SAP Training for clients
• Led teams to ensure business objectives were met and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
• Managed the SAP training material localization for different global clients working remotely with large groups of consultants across the globe
• Delivered product and service presentations to potential clients in Latin America and identified new business opportunities with clients and potential clients
• Cedar, Inc.is a consulting firm offering ERP and Change Management solutions for Fortune 500 clients

• Worked as an independent consultant developing and deploying training for several clients under contracts for Deloitte Consulting, Principal Consulting, and Shirley Hollywood and Associates, for both SAP and Oracle Suites
• As CFO and CIT for Centro Simón Bolívar, Caracas, Venezuela, managed operations of a Venezuelan government development company with a budget >$10 billion
• Developed financial policies and created an infrastructure to support successful achievement of goals

• Starting as a Training Consultant, progressed rapidly to a position of team leadership
• Requested to broker an international deal in Venezuela to lead the DDS team during negotiations with Petroleós de Venezuela, S.A
• Successfully negotiated a $3 million SAP training contract and served as the liaison between the consulting company and the 3rd largest oil company in the world
• Led all aspects of the project managing consultants, deliverables, and budget expenditures for global implementation
• Trained 250 Power Users in a Train-The-Trainer Workshop to instructed and mentor > 8,000 employees during a national training initiative, which included administrative offices, plants, refineries and production facilities

• Managed 5 computer labs throughout the campus and supervised Lab Assistants to perform technical support for the computer labs, students, faculty and staff
• Trained computer Lab Assistants, students, faculty and staff on the use of computer hardware and software
• Participated in network installations and the design of the network of Celebration in Orlando
• Tested network security and software and recommended planned changes to network infrastructure

Established a Investment Bank in Venezuela and Managed it at the beginning