ERNESTO MUNGUIA

• Participate in a structured management training program focused on sales, operations, and business development within a high-volume branch environment
• Drive revenue growth by building strong customer relationships, upselling services, and delivering high-quality rental experiences
• Support daily branch operations, including fleet logistics, inventory control, and coordination of vehicle availability to meet customer demand
• Analyze key performance metrics (KPIs) such as revenue, utilization, and customer satisfaction to identify growth opportunities and improve efficiency
• Collaborate with team members and leadership to meet and exceed sales targets and operational goals
• Develop leadership and problem-solving skills by assisting in decision-making, customer issue resolution, and workflow optimization

• Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
• Communicated effectively with management and other departments to address any inventory or maintenance concerns.
• Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
• Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
• Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
• Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
• Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
• Handled high-pressure situations professionally, maintaining composure and finding solutions that satisfied both customers and company requirements.
• Resolved customer disputes to maintain positive relationships and increase customer base.

• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Planned future sampling opportunities and special events.
• Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
• Worked with team to achieve sales goals for products.
• Maintained clean, organized and professional work environment.
• Educated customers on product features and answered questions regarding product use.