Ernesto Oliver
South Gate,USA
Summary
Driven and versatile professional with a background in diverse roles from TCI Leasing/Rentals to Amazon Flex, demonstrating exceptional organizational abilities and customer engagement skills. Excelled in maintaining a clean driving record and enhancing customer satisfaction, showcasing a blend of strong communication in English and Spanish. Proven track record of improving operational efficiency and achieving high customer service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Intern
TCI Transportation Services
Commerce, CA
10.2023 - 01.2025
- Provided technical and operational support for entire organization.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Analyzed infrastructure workflows and pinpointed enhancement opportunities.
- Updated hardware, software, and security protections with latest standards.
Porter/ Shop Help
TCI Leasing/ Rentals
Commerce, USA
12.2021 - 01.2025
- I work in the Body shop as the porter, and I assist where I am needed
- Initially hired as a porter for the Body shop the shop was in disarray, but with the direction of Gorge we had the shop clean and organized for the new manager to come in
- Now that Edgar is our new manager for the shop, I help him with the shop maintenance and tasked with running for parts when he orders them for the jobs that my fellow coworkers are assigned to
Driver
Lyft Inc.
South Gate, USA
11.2019 - 04.2023
- Greet all passengers with warm, friendly attitude welcoming them into my vehicle
- Help them load their personal belongings when they are in need of assistance
- Deal with heavy traffic while maintaining calm demeanor ensure on-time service
- Uphold a clean driving record with no accidents on the job
- Held a standard 5.0 customer satisfaction throughout driving for Lyft
Delivery Driver
Amazon Flex
Irvine, USA
01.2020 - 01.2021
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
- Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
- Performed preventative vehicle maintenance checks prior to departure to identify concerns or potential issues
Apparel Associate/ Backroom Stocker
Walmart
Tustin, USA
01.2018 - 01.2020
- Maximize positive customer service experience
- Seasoned retail experience with more than two years in fast-paced customer satisfaction
- Assist customers in finding specific items in various departments
- Clean up minor spills quickly using the appropriate cleaners for the type of spill needed
- Play an integral role in customer service and overall sales numbers
Warehouse Worker
Amazon
Irvine, USA
01.2019 - 11.2019
- Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before packing
- High paced environment with high workflow
Park Services/Food Service
Knott's Berry Farm
Buena Park, USA
08.2017 - 11.2018
- Clean and maintain a standard practice of health and sanitary actions through my assigned area
- Provide information on local attractions and restaurants to non-local and local visitors
- Greet all guest with a warm, friendly hospitality
- Perform opening and closing duties
- Onboard and train new employees, including instructing on food safety, customer service standards and operations
- Establish loyal season pass holders through top-notch customer service efforts
- Guide customers through all menus, demonstrating advanced knowledge of our menus and dietary restrictions
- Anticipate and address customer needs
- Deliver exceptional customer service through extensive menu knowledge as guest try our food recommendations
- Maintain inventory of supplies, and restock when low
Delivery Driver
DoorDash
Placentia, USA
03.2018 - 10.2018
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
- Drive safely in all types of weather and follow traffic laws to protect company property and the general public
Education
High school -
Valencia high school
Placentia, CA06.2017
Skills
- Fluent in English
- Proficient in Spanish
- Customer Engagement
- Strong Organizational Abilities
- Supply stocking and organization
- Safety protocols
- Clean driving record
Certification
Forklift Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
IT Intern
TCI Transportation Services
10.2023 - 01.2025
Porter/ Shop Help
TCI Leasing/ Rentals
12.2021 - 01.2025
Delivery Driver
Amazon Flex
01.2020 - 01.2021
Driver
Lyft Inc.
11.2019 - 04.2023
Warehouse Worker
Amazon
01.2019 - 11.2019
Delivery Driver
DoorDash
03.2018 - 10.2018
Apparel Associate/ Backroom Stocker
Walmart
01.2018 - 01.2020
Park Services/Food Service
Knott's Berry Farm
08.2017 - 11.2018
Forklift Certification
High school -
Valencia high school
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