Ernesto Ouano
Valley Village,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Wordpress technical support position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Driver
Uber
11.2022 - Current
- Safely and courteously transport passengers to their destinations, ensuring a comfortable and enjoyable ride experience
- Utilize knowledge of local roads and areas to efficiently navigate city routes, optimizing travel time for passengers
- Communicate effectively with passengers, providing clear instructions and maintaining a professional and friendly demeanor
- Prioritize customer satisfaction by offering exceptional service, addressing passenger inquiries, and accommodating special requests
- Maintain the assigned vehicle in optimal condition, conducting regular inspections, and promptly reporting any issues for timely resolution
- Strictly adhere to traffic laws and safety regulations, prioritizing the safety and well-being of passengers
- Demonstrate flexibility in work hours to meet passenger demand, adapting to changes in routes or schedules when necessary
- Effectively handle unexpected situations or conflicts, resolving issues promptly and professionally
- Uphold a positive and professional image as a representative of the Uber brand.
Vice-President
DG Poker Club
09.2018 - 05.2020
- Overseeing daily activities and shifting schedules of the poker room supervisors
- Maintaining the company’s public image
- Illustrating overall budgets and goals for the president and supervisors
- Leading the company’s internal culture
- Constantly evaluating the company strategy and innovations to make sure it’s beneficial for the company.
President (Family-run Corp)
ACMMEO CORP.
01.2012 - 07.2018
- Oversee budgets, staff and other executives in the organization
- Work with board members to plan and implement a short-, mid- and long-term strategy for the corporation
- Meet with board members and other executives to assess the direction of the company and ensure it is in line with the company's stated mission
- Encourage business investments, act as a visionary and provide leadership for the corporation
- Oversee the complete operation of the company ensuring it operates and goals are met based on the direction established in the strategic plans.
NOC Technician
United Online
10.2009 - 09.2011
- Monitor systems and network alerts using various monitoring tools like Netcool and Mrtg, Removing servers from production and bringing it back up
- Notify and bridging appropriate group through phones or through IM
- Occasionally walk to the data center and reseat cables or power cycle servers
- Document actions taken using phantom ticketing systems.
RNOC Technician
Time Warner
06.2009 - 10.2009
- Provides first-line Network, Systems, Plant, Video and Telephony surveillance like netcool, servassure, UDI and big brother and provide Trouble and Change management support for Time Warner Cable’s Regional Network Operation Center (TWC RNOC) in Los Angeles, CA
- Facilitates and coordinates the flow of communications between the TWC RNOC and internal Time Warner Cable groups, as well as external vendors and third party ISP partners
- Responsible for providing high-level network and systems operations support for the Time Warner Cable divisions and Regional Data Center in Los Angeles
- Also responsible for delivering service in accordance with standard RNOC Trouble and Change Management procedures.
NOC Technician
Virgin Mobile
04.2009 - 06.2009
- Monitor systems and network alerts using Sitescope, Nagios and Cacti
- Notifying and interfacing with the appropriate group through email, phone or IM, updating process database
- Testing validity of alerts by running scripts
- Documenting issues and alerts using team track ticketing system
- Restarting servers remotely using putty.
NOC Technician
United Online
11.2008 - 12.2008
- Monitor systems and network alerts using various monitoring tools like netcool and mrtg, Taking off servers from production and bringing it back up
- Notify and bridging appropriate group through phones or through IM
- Occasionally walk to the data center and reseat cables or power cycle servers
- Document actions taken using phantom ticketing systems.
Installation & Maintenance/ Network Support Specialist
VERIZON COMMUNICATIONS
07.2004 - 06.2008
- Assist end user with CPE hardware installation and cabling
- Troubleshoot WAN/LAN network problems related to connectivity, network latency, DNS, TCP/IP, FTP, DHCP, Email, router configuration and end user OS and software application errors
- Monitor network performance on troubled circuits
- Create and manage customers hosted domain-name email accounts
- Collaborate closely with the NOC, field technicians and external CPE vendor support
- Take ownership and provide Tier2 level of support for escalated issues from Tier1 Tech Support
- Provide outstanding customer service and document all steps and procedures taken into customer account database using Remedy ticketing system.
Education
Bachelors Degree - Computer Science
AMA Computer College
01.1988 - 05.1994
Skills
Materials Transport
undefinedCertification
Cisco Certified Network Associate (CCNA), 11575789, 04/07/2009
Timeline
Driver
Uber
11.2022 - Current
Vice-President
DG Poker Club
09.2018 - 05.2020
President (Family-run Corp)
ACMMEO CORP.
01.2012 - 07.2018
NOC Technician
United Online
10.2009 - 09.2011
RNOC Technician
Time Warner
06.2009 - 10.2009
NOC Technician
Virgin Mobile
04.2009 - 06.2009
NOC Technician
United Online
11.2008 - 12.2008
Installation & Maintenance/ Network Support Specialist
VERIZON COMMUNICATIONS
07.2004 - 06.2008
Bachelors Degree - Computer Science
AMA Computer College
01.1988 - 05.1994
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