Ernesto Pinero
Palm Desert,CA
Summary
Goal oriented Banker offering over 25 years of increasing responsibilities in the Retail Banking and Credit Union industries, including Branch Manager, Branch Operations Supervisor, Real Estate Loan Agent, Real Estate Loan Processor, Consumer Loan and New Account Representative and Bank Teller.
Overview
23
23
years of professional experience
Work History
Member Service Representative III
L A Financial Credit Union
12.2015 - 03.2023
- In multiple occasions was recognized by management, colleagues and credit union members for providing high level of customer service.
- Accurately and efficiently processed teller transactions, opened new accounts, originated and funded consumer loans.
- Consistently maintained the lowest error percentage in the team.
- Educated and engaged credit union members with new products and services. Was the lead loan producer in the team and earned the trust and respect of members, creating a healthy business pipeline.
- Was instrumental to the overall success of the branch by collaborating with the team in different capacities, ensuring branch compliance with policies and procedures, security standards and loss prevention measures.
- Proficient in the Symitar and Meridian Link Systems.
President/CEO and Store Manager
Pinero & Koyama Inc.
09.2009 - 05.2015
- Hired and managed 28 employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Was involved in the local community by successfully organizing and participating in more than fifty fundraisers to help several schools in the area.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources. Regularly attended Chamber of Commerce meetings.
Branch Manager
Wescom Central Credit Union
02.2000 - 07.2009
- Managed a team of 21 members in a branch with $65,000,000.00 in deposit assets, $120,000,000.00 in loan assets and 15,000 households.
- Was instrumental in the successful opening of two branches.
- Was offered the opportunity to manage and turn around the operation of two branches that were not meeting expectations.
- Recruited quality applicants, developed and evaluated staff.
- Monitored branch sales, member satisfaction, staff knowledge/training, productivity and accuracy.
- Fostered team work by maintaining an open door policy and open communication.
Education
GED -
North Miami Senior High School
North Miami, FLAssociate of Arts -
Havana University
Havana, CubaNo Degree - Real Estate
LACC
Los Angeles, CABusiness Administration Certification - Business Administration And Management
USC Marshall School of Business
Los Angeles, CASkills
- Service Recommendations
- Client Interactions
- Member Retention
- Team Supervision
- Excellent Work Ethic
- Strategic and Financial Planning
- Microsoft Access
- Cash Handling
- Multitasking Abilities
- Operations Management
- Excellent Team Leadership
- Word Processing
Accomplishments
- Supervised team of 28 staff members.
- Led my team to attain the highest ranking position in sales and member satisfaction in the company.
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative III
L A Financial Credit Union
12.2015 - 03.2023
President/CEO and Store Manager
Pinero & Koyama Inc.
09.2009 - 05.2015
Branch Manager
Wescom Central Credit Union
02.2000 - 07.2009
GED -
North Miami Senior High School
Associate of Arts -
Havana University
No Degree - Real Estate
LACC
Business Administration Certification - Business Administration And Management
USC Marshall School of Business
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