Ernesto Reyes
San Jose,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
The UPS Store/Mani & Sid LLC
11.2015 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
DCL Logistics
06.2014 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 50 customer calls per day
Customer Relations Consultant
Cirque Du Soliel
01.2014 - 05.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Sales Associate
See's Candies
03.2002 - 12.2013
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Skills
- Customer Relationship Management
- Business Development Understanding
- Customer Relations
- Time Management
- Staff Training
- Product Promotion
- Goals and Performance
- Staff Development
Timeline
Assistant Manager
The UPS Store/Mani & Sid LLC
11.2015 - Current
Receptionist
DCL Logistics
06.2014 - 08.2015
Customer Relations Consultant
Cirque Du Soliel
01.2014 - 05.2014
Senior Sales Associate
See's Candies
03.2002 - 12.2013
Languages
Spanish
Native or Bilingual
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