Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernesto Rivera

Queens,NY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Store Clerk

Menschmill
Queens , NY
02.2009 - 01.2012
  • Processed customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Maintained records of inventory transactions such as purchases, returns, restocking fees.
  • Operated cash register in accordance with company policies and procedures.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
  • Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
  • Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Stored items in orderly and accessible manner in supply rooms.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
  • Counted different types of merchandise to comply with inventory control tag requirements.

Assistant Manager

Menschmill
Queens, NY
01.2012 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.

Education

High School Diploma -

Leon M. Goldstein Highschool For The Sciences

Skills

  • Training & Development
  • Decision-Making
  • Time Management
  • MS Office
  • Maintenance & Repair
  • Task Prioritization
  • Self-Directed
  • Communication
  • Dependable and Responsible
  • Flexible and Adaptable
  • Stock management
  • Inventory Control
  • Order Management
  • Strategic Merchandising
  • Relationship building and management
  • Hiring and Training
  • Billing
  • Workforce Management
  • Inventory counting
  • Customer Service
  • Problem-Solving

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

Menschmill
01.2012 - Current

Store Clerk

Menschmill
02.2009 - 01.2012

High School Diploma -

Leon M. Goldstein Highschool For The Sciences

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Ernesto Rivera