Led, coach and develop 5 Representatives to achieve customer service and sales goals for our two customers with 179 stores in Houston, San Antonio, Austin to Brownsville.
Established productive and professional relationships with key personnel in assigned customer accounts in South Texas.
Monitored sales team performance and provided effective training to help each reach targets.
Conducted field rides with sales personnel to provide in-the-field coaching and training.
Analyzed and controlled expenditures of division to conform to budgetary requirements.
Directed and coordinated products, services and sales activities.
Reviewed operational records and reports to project sales and determine profitability.
Prepared budgets and approved budget expenditures.
Senior Associate /Warehouse Operations Associate
Cardinal Health
Houston, Texas
03.2021 - 10.2022
Supported project management and implementation to achieve on time and in line with requirements.
Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
Supervised production efforts and completed various quality control procedures.
Developed and suggested new strategies and tactics for improvements.
Shipped packages and received goods and materials under guidance of company's procedures.
Adhered to company's standards and procedures and informed staff of these standards.
Operations Manager
Lowes Home Improvement
The Woodlands, Texas
03.2001 - 04.2020
Oversaw financial management, budget management, accounting and payroll activities.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Delivered positive customer experiences by implementing effective quality assurance practices.
Manufacturing Coordinator
Compaq Computer Corporation
Houston, Texas
03.1994 - 03.2001
Monitored manufacturing processes and made improvements to increase profit.
Trained new employees on company and safety standards, providing assistance and remediation with issues.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Oversaw sampling, testing, line inspections and other quality control strategies.
Prepared, reviewed and edited inspection reports in support of quality assurance objectives.
Performed production adjustments for quality and productivity.
Forecasted staffing needs and production volume and produced and prepared daily operations reports.
Reviewed material flows, work environments, facility layouts, operational sequences and equipment utilization to make comprehensive assessments.
Assisted engineers in developing, building and testing prototypes for new products.
Education
High School Diploma -
Sam Houston High School
Business Administration -
University of Houston
Accomplishments
Recognized as Manager of the year for outstanding performance and team contributions.
Exceeded sales goals by an average of 12% for years 11 consecutive years.
Consistently maintained high customer satisfaction ratings.
Improved delivery of appliances and assorted products by implementing manager validation of products, realizing overall increase in customer satisfaction and cost efficiency.
Power equipment Certified for 20 years on forklift, reach truck, order picker and electric pallet jack.