Ernesto J. Rodriguez III
Las Vegas,NV
Summary
Hard working, and reliable individual that is dedicated to my job and its duties. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and customer service skills. I am always willing to learn something new and would like to gain many skills from training and experience in the workplace. In previous years I have excelled in customer service, team work, and delegated work tasks.
Overview
4
4
years of professional experience
Work History
Lead Lifeguard
Rio Hotel & Casino
Las Vegas, NV
02.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Attentively monitored swimmers to identify distress.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Detailed safety rules and procedures regarding activities to customers and guests.
Car Wash Associate
Fabulous Freddy's Car Wash
Las Vegas, NV
11.2023 - 03.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Lifeguard
Circa Resort and Casino
Las Vegas, NV
01.2023 - 12.2023
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Attentively monitored swimmers to identify distress.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Detailed safety rules and procedures regarding activities to customers and guests.
Stock
7-Eleven
Las Vegas, NV
01.2023 - 03.2023
- Maintained an organized and well stocked walk-in and freezer.
- Applied proper safety procedures in stockroom, and store, and immediately informed management of safety concerns.
- Checked and pulled defective or expired products from shelves.
- Maintained effective team member communication.
- Maintained fitness in order to move merchandise efficiently and safely.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach.
Temp Sales Associate
Skechers
Las Vegas, NV
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier/Drive thru
Carl's Jr.
Las Vegas, NV
08.2020 - 12.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine and responded promptly to their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Palo Verde High School
Las Vegas, NVHigh School Diploma -
Beacon Academy Of Nevada
Las Vegas, NV06.2022
Skills
- Customer Service & Interaction
- First Aid/CPR & Safety Training
- Energetic and Outgoing
- Incident Reporting
- Punctual and Reliable
- Flexible Schedule
- Workplace & Public Safety
- Pool Maintenance and Operations
- Cash Handling
- POS System Operation
- Courteous and Professional
- Merchandise Stocking & Product Restocking
Timeline
Lead Lifeguard
Rio Hotel & Casino
02.2024 - 08.2024
Car Wash Associate
Fabulous Freddy's Car Wash
11.2023 - 03.2024
Lifeguard
Circa Resort and Casino
01.2023 - 12.2023
Stock
7-Eleven
01.2023 - 03.2023
Temp Sales Associate
Skechers
09.2022 - 12.2022
Cashier/Drive thru
Carl's Jr.
08.2020 - 12.2020
Palo Verde High School
High School Diploma -
Beacon Academy Of Nevada