Ernesto Roman
Albuquerque,NM
Summary
Dynamic Assistant Branch Manager with a proven track record at First Convenience Bank, excelling in staff training and customer satisfaction improvement. Skilled in audit preparation and relationship building, adept at identifying cross-selling opportunities and implementing effective marketing strategies. Demonstrates a strong work ethic and exceptional team-building abilities, enhancing operational excellence and financial performance.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
01.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Maintained friendly and professional customer interactions.
Bank of America Credit Card Specialist
Alorica
03.2022 - 01.2023
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
Preloader
UPS
09.2020 - 02.2022
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
Education
High School Diploma -
Albuquerque Highschool
05-2016
Skills
- Banking
- Audit preparation
- Staff education and training
- Loan application evaluation
- Relationship building and management
- Sales expertise
- Financial software
- Vault audits
- Excellent work ethic
- Approachable
- Strong team-builder
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
First Convenience Bank
01.2023 - Current
Bank of America Credit Card Specialist
Alorica
03.2022 - 01.2023
Preloader
UPS
09.2020 - 02.2022
High School Diploma -
Albuquerque Highschool
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