Ernesto Sanchez
Watertown,MA
Summary
Information Technology student and customer service professional with a passion for automation, process, and technology. Seeking an entry-level IT position with the goal of becoming a Systems Administrator.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens Pharmacy
12.2012 - Current
- Demonstrated leadership potential by taking on additional responsibilities as a Customer Service Associate, leading to a rapid promotion to Shift Lead. Presently Occasionally fulfilling the role of Assistant Store Manager in the absence of the Store Manager, overseeing store operations.
- Supervise a team of ten employees, assigning daily tasks, and creating a collaborative environment to ensure efficient operations and exceptional customer service.
- Trained new staff on operational procedures and software systems, enhancing team efficiency.
- Resolved customer inquiries and issues, utilizing critical thinking to identify solutions quickly and effectively.
- Troubleshot and resolved technical issues for store systems and equipment, including POS systems, printers, office PCs, and kiosks, ensuring minimal disruption to operations in the absence of vendor technicians.
Bank Teller
Santander Bank U.S
08.2021 - 02.2023
- Helped the branch receive positive reviews from surveys by delivering consistent and efficient customer service which led to the branch ranking top three in the district for overall customer satisfaction.
- Assisted customers with account inquiries and troubleshooting issues, demonstrating strong communication and technical skills.
- Served as ATM Custodian, conducting weekly audits and maintenance to ensure machine accuracy and reliability, applying data analysis to identify customer trends and resolve issues.
- Performed routine transactions with a focus on accuracy and efficiency, maintaining accurate records and utilizing software systems for cash handling and account management.
Education
IT Certificate - Information Technology
Massachusetts Bay Community College
Wellesley Hills, MA12-2024
Bachelor of Science - Marketing
Framingham State University
Framingham, MA12-2020
Skills
Technical: Hardware/Software Troubleshooting, Networking Fundamentals, Database Management: Familiarity with SQL, Cybersecurity Awareness: Knowledge of basic security principles
Programming: Python, PowerShell, Bash, JavaScript
General Skills: Ability to analyze data and make informed decisions, Skills in learning new technologies quickly and effectively, Ability to document processes, create user manuals, or write technical reports
Soft Skills: Strong ability to troubleshoot and resolve technical issues, Experience working in team settings, especially in cross-functional teams
Certification
- CompTIA A+ Certifiction
- Cisco Networking Academy NDG Linux Essentials
- Cisco Networking Academy Introduction to Networks
- Cisco Networking Academy IT Essentials: PC Hardware and Software
Languages
Spanish
Full Professional
Timeline
Bank Teller
Santander Bank U.S
08.2021 - 02.2023
Shift Lead Manager
Walgreens Pharmacy
12.2012 - Current
- CompTIA A+ Certifiction
- Cisco Networking Academy NDG Linux Essentials
- Cisco Networking Academy Introduction to Networks
- Cisco Networking Academy IT Essentials: PC Hardware and Software
IT Certificate - Information Technology
Massachusetts Bay Community College
Bachelor of Science - Marketing
Framingham State University
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