E Sanchez
Manager
Wellington,FL
Summary
Dynamic operations manager with a proven track record at Ernesto and Sons Inc., excelling in financial analysis and relationship management. Enhanced service delivery and customer satisfaction through strategic planning and staff training. Recognized for optimizing workflow efficiency and maintaining high safety standards in both business and aviation environments.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Ernesto and Sons Inc.
07.2006 - Current
- Managed daily operations, ensuring efficiency and quality in service delivery.
- Oversaw financial management, including budgeting and expense control.
- Established strong vendor relationships, negotiating favorable terms for supplies.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Trained and motivated employees to perform daily business functions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Mentored staff on best practices in customer service and operational procedures.
Aircraft Maintenance Technician
Navy
09.2003 - 09.2005
- Led maintenance teams in the execution of scheduled overhauls, enhancing operational readiness and reliability.
- Implemented process improvements that reduced downtime during maintenance operations, optimizing workflow efficiency.
- Played key role in maintaining strict safety standards, conducting thorough pre-flight checks.
- Ensured aircraft safety and reliability by performing routine maintenance checks and repairs.
- Recorded maintenance actions in aircraft logbooks.
- Conducted detailed inspections to maintain compliance with aviation standards and regulations.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Obtained fuel and oil samples to check for contamination.
Education
Certificate - Real Estate
Palm Beach State College
Loxahatchee Groves, FL08-2020
High School Diploma -
Wellington High School
Wellington, FL05-2003
Skills
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Operations oversight
- Personnel management
- Business planning
- Inventory management
- Strategic planning
- Relationship management
- Financial analysis
- Operational reporting
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Ernesto and Sons Inc.
07.2006 - Current
Aircraft Maintenance Technician
Navy
09.2003 - 09.2005
Certificate - Real Estate
Palm Beach State College
High School Diploma -
Wellington High School