Ernesto Sanchez
Edinburg
Summary
Dynamic customer service professional with extensive experience at Spectrum and Dillards Department Store. Proven expertise in conflict resolution and inventory management, enhancing customer satisfaction and operational efficiency. Bilingual communicator adept at fostering relationships and driving sales through effective training and team collaboration. Committed to delivering exceptional service in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Spectrum
05.2021 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, resolving issues efficiently and maintaining satisfaction.
- Supported team in processing orders and managing inventory effectively.
- Utilized customer service software to track interactions and document resolutions.
- Learned company products and services to better assist customers with their needs.
- Engaged in training sessions to develop skills in communication and problem-solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries in English and Spanish, enhancing communication and satisfaction.
- Managed multiple customer accounts, ensuring accurate information and timely responses.
Sales Associate
Dillards Department Store
09.2003 - 01.2015
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to execute promotional displays, driving increased sales.
- Trained new associates on product knowledge and customer engagement techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Salesperson
Wireless Advocates
2019 - 2020
- Delivered exceptional customer service to enhance overall satisfaction and loyalty.
- Utilized product knowledge to educate customers on wireless solutions and services.
- Managed inventory levels effectively, ensuring optimal stock availability for sales initiatives.
- Collaborated with team members to achieve monthly sales targets through strategic promotions.
- Developed strong relationships with clients, fostering repeat business and referrals.
Sales Associate
Macy's Department Store
2017 - 2019
- Resolved customer inquiries efficiently, contributing to positive store reputation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Business Manager
Dillards Department Store
2015 - 2016
- Led cross-functional teams to enhance customer service standards and operational efficiency.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed training programs for staff, improving product knowledge and customer engagement skills.
- Streamlined store operations by implementing process improvements, reducing waste and increasing productivity.
- Oversaw visual merchandising efforts, enhancing store aesthetics to drive foot traffic and sales.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Education
High School Diploma -
Edinburg High School
01-1997
No Degree - Electrical Engineering
University Texas At Pan Am
Edinburg, TXSkills
- Customer relationship management
- Conflict resolution
- Order processing
- Inventory management
- Bilingual communication
- Visual merchandising
- Cash handling procedures
- Product knowledge enhancement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
05.2021 - Current
Sales Associate
Dillards Department Store
09.2003 - 01.2015
Salesperson
Wireless Advocates
2019 - 2020
Sales Associate
Macy's Department Store
2017 - 2019
Business Manager
Dillards Department Store
2015 - 2016
High School Diploma -
Edinburg High School
No Degree - Electrical Engineering
University Texas At Pan Am