Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ernesto Serna

Las Vegas,NV

Summary

Top producing sales professional and expert in the Grocery industry. Dynamic communicator who consistently exceeds goals and company expectations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking repair professional with 10+ years of experience working on different types of rental equipment. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills.

Overview

18
18
years of professional experience

Work History

Route Service Technician

United Site Services
06.2014 - Current
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Assisted in development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained inventory of repair supplies worth over $300, keeping detailed records to prevent disruptions in work.

Meat Clerk

Stater Bros Markets
06.2006 - 06.2014
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
  • Weighed and labeled products.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Reported on weekly sales to management.
  • Conducted annual performance reviews.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Packaged and labeled products.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Lifted and maneuvered boxes weighing up to [60] pounds.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Prepared and maintained inventory records.

Education

High School Diploma - undefined

Anaheim High School
811 W Lincoln Ave. Anaheim CA, 92805
2008

Skills

  • Self-motivated
  • Strong verbal communication
  • Project management
  • Conflict resolution
  • Powerful negotiator
  • Extremely organized
  • Team leadership
  • Staff development
  • Client assessment and analysis
  • Quick learner
  • Strong client relations
  • Local/state health laws knowledge
  • Reliable
  • Punctual

Accomplishments

  • Creative Problem Solving:
    Resolved product issue through consumer testing.
  • Sales
    Increased sales by 30% over a two year period.
  • Reporting
    Documented and resolved Waste which led to Shrink.
  • Acted as shift leader while manager was on Vacation.
  • Documented and resolved route compliance which led to faster route completion.
  • Achieved quality service through effectively helping with servicing and using chemicals to clean units properly .

Timeline

Route Service Technician

United Site Services
06.2014 - Current

Meat Clerk

Stater Bros Markets
06.2006 - 06.2014

High School Diploma - undefined

Anaheim High School

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Ernesto Serna