Ernesto Sheldon Jr.
Robert Sheldon Enterprises
ELPASO,TX
1
Language
11
years of professional experience
Versatile construction and technical support professional with 10+ years of experience in troubleshooting, quality control, and customer service. Known for strong problem-solving, attention to detail, and clear communication across fast-paced projects and complex systems. I have a vast pool of knowledge in many fields not limited or exclusive to these points.
Work History
Construction Specialist
2 Years 11 Months- Inspected worksites for code compliance, safety requirements, and quality standards.
- Reviewed blueprints and job specifications to support accurate construction planning and execution.
- Coordinated subcontractor schedules to maintain workflow and minimize project delays.
- Documented project progress, change requests, and material usage for reliable tracking.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Maintained tight construction standards while instructing [Type] contractors on quality control.
- Delivered high-quality results by maintaining impeccable attention to detail in all aspects of construction work.
- Demonstrated strong problem-solving skills by quickly identifying obstacles during projects and providing effective solutions.
Tester/Troublshooter/Repair Technician
1 Year 11 Months- Documented defects clearly, including repro steps, severity, and expected versus actual results.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Conducted detailed defect analysis to improve product performance, identifying critical bugs before product releases.
- Conducted compatibility testing across various devices and platforms, ensuring software functionality for all users.
- Diagnosed equipment and system failures, restoring operations and minimizing service interruptions.
- Analyzed error patterns to identify root causes and implement effective corrective actions.
ACA, Medicaid, Medicare Customer Service Rep.
6 Months- Resolved Medicare beneficiary inquiries regarding eligibility, enrollment, coverage, and claims with accurate policy guidance.
- Interpreted federal and state Medicare procedures to support compliant customer service and case resolution.
- Coordinated escalated issues with internal teams to expedite resolution of complex member concerns.
- Documented call interactions, follow-up actions, and case updates in customer service systems with precision.
- Explained Medicare benefits, billing questions, and appeal steps using clear, patient-centered communication.
- Reviewed account records to verify coverage details and identify discrepancies affecting customer access.
- Guided callers through enrollment, coordination of benefits, and referral processes while maintaining confidentiality standards.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
Covid Rollout Customer Service Rep.
3 Months- Resolved complex patient inquiries, explaining health services, eligibility, and application requirements clearly.
- Coordinated appointment scheduling, referrals, and follow-up communications with accuracy and professionalism.
- Processed confidential client records while maintaining HIPAA compliance and data integrity.
- Tracked case updates, documentation, and service requests to support timely resolution.
- Guided callers through intake procedures, forms, and program requirements using clear instructions.
Information Technology Analyst
5 Years 2 Months- Analyzed incident tickets and resolved desktop, network, and application issues for retail operations.
- Supported POS, payment, and inventory systems to maintain store technology availability.
- Documented troubleshooting steps, system changes, and support procedures for consistent service delivery.
- Partnered with cross-functional teams to prioritize outages and restore business-critical systems.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Education
AE(A1) Certification. Federal Solder Tech. - Electronics
Automatic Transmission Ase. - Automotive
Lead Abatement Removal Cert. Osha - Lead Abatement
GED
Skills
Framing techniques
Drywall installation
Door installation
Electrical safety regulations
Hardware repair
Hardware and software configuration
Equipment Repair
Customer service
Problem-solving
Attention to detail
Excellent communication
Organizational skills
Remote technical support
Help desk support
Hardware and software repair
Technical troubleshooting
Accomplishments
I am a "many hats" individual. I thrive in new learning experiences. jack of all trades. My extended knowledge in many fields makes me an asset to any team I am a part of. You will always get my best and strive to be at the top of whatever it is I am currently doing.
Languages
Spanish
Native or Bilingual
Timeline
Construction Specialist
Robert Sheldon Enterprises
12.2023 - CurrentRead More
Tester/Troublshooter/Repair Technician
Syncreon
12.2021 - 11.2023Read More
ACA, Medicaid, Medicare Customer Service Rep.
State of Vermont Health Services
06.2021 - 12.2021Read More
Covid Rollout Customer Service Rep.
State of New Hampshire Health Services
03.2021 - 06.2021Read More
Information Technology Analyst
Savers Value Village
10.2015 - 12.2020Read More
U.S Navy, Aviation Electricians Mate A1 Course
AE(A1) Certification. Federal Solder Tech. from Electronics
Read More
Windham
Automatic Transmission Ase. from Automotive
Read More
State of Texas
Lead Abatement Removal Cert. Osha from Lead Abatement
Read More
Bel Air High
GED
Read More