Ernesto Sunga
San Francisco,CA
Summary
Over twenty years of experience working as an all-around Housekeeping Staff in various establishments and institutions such as: hotels, private clubs and even cruise ships. Highly adept at maintaining impeccable cleaning accommodations for guests and public areas. Skilled in coordinating with fellow team members to pitch the best possible solutions. Proficient in interacting with guests to resolve queries and providing exceptional customer service. Wide knowledge and experience in various several types of general, periodic and detailed cleaning cleaning of different areas, items and surfaces. Additional knowledge in moving of furniture and proper maintenance.
Overview
14
14
years of professional experience
Work History
Housekeeping Staff Member
Marines' Memorial Association
609 Sutter Street San Francisco, CA
10.2009 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Reported found guest articles and merchandise damage to managers on duty.
- Changed bed linens and collected soiled linens for cleaning.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Rotated linens in storerooms and replenished when supplies ran low.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Arranged & moved furniture as needed, set up and broke down tables for functions
- Swept and washed building surrounding/ perimeter
- Conducted and reported inventory as needed
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Attended to guests' requests & inquiries and anticipated for their needs
- Checked and updated room status in the system
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Performed deep/ detailed cleaning of various floor surfaces, ceilings and walls
Housekeeping Porter
Pacific Union Club
San Francisco, CA
10.2020 - 12.2020
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Reconciled used supplies against inventories for timely stock replenishment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Completed sweeping, mopping, and window-cleaning.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Room Cleaner
Travelodge Motorist Hotel
01.2010 - 03.2010
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Safeguarded hotel property from damage during the cleaning process by following established guidelines for handling delicate items such as artwork and electronics.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted in training new hires, sharing valuable knowledge, tips, and best practices for efficient room cleaning procedures.
- Maintained inventory levels for cleaning supplies and equipment, resulting in reduced costs and minimal downtime.
- Ensured a comfortable environment for guests by promptly addressing maintenance issues and coordinating with the maintenance team.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with front desk personnel to address special requests or concerns raised by guests, ensuring prompt resolution and satisfaction.
- Contributed significantly to revenue growth by maintaining a consistently low rate of guest complaints related to cleanliness issues.
Education
Bachelor of Arts - Fine Arts
PWU College of Fine Arts
Taft Avenue, Manila Philippines03.1990
High School Diploma -
Our Lady of Guadalupe Minor Seminary
Guadalupe, Makati City, Philippines03.1985
Skills
- Quality control guidelines
- Restroom detailing
- Ordering cleaning supplies
- Staff Training
- Commercial Equipment Operation
- Time Management
- General Housekeeping
- Laundry Cleaning, Basic Operations & Maintenance
- Supply Restocking
- Team Support and Collaboration
- Electronic Communication
- Equipment Disinfection
- Lost and Found Management
- COVID-19 Safety Procedures
- Mopping, sweeping,vacuuming, floor stripping, waxing & shampooing
- Task Delegation
- Storage Area Management
- Supply Replenishment
- Cross-training abilities
- Upholstery Cleaning
- OSHA Compliance
- Meeting Room Preparation
- Furniture Moving
- Interior and exterior cleaning
- Window Cleaning
- Restroom Servicing
- Guest room cleaning
- CPR and First Aid
- Customer Inquiry and Response
- Heavy Lifting
- Knowledge of Basic Computer Skills
Timeline
Housekeeping Porter
Pacific Union Club
10.2020 - 12.2020
Room Cleaner
Travelodge Motorist Hotel
01.2010 - 03.2010
Housekeeping Staff Member
Marines' Memorial Association
10.2009 - Current
Bachelor of Arts - Fine Arts
PWU College of Fine Arts
High School Diploma -
Our Lady of Guadalupe Minor Seminary
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