Ernesto Urrunaga
Orlando,FL
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
14
14
years of professional experience
Work History
Sales Associate
Seven Eleven
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Team Leader
Atento BBVA
09.2019 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Service Representative
Konecta
12.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Relationship Manager
Banco Plaza
10.2016 - 05.2018
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Personal Banker
Banco De Venezuela
07.2015 - 10.2016
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Expanded client base by promoting new financial products.
Customer Service Representative
Telecomunicaciones Movilnet, C.A
06.2009 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Administrative Studies - International Business
Escuela Nacional De Administración Y Hacienda
Caracas, Venezuela05.2013
Skills
- Statistics
- Business Trend Analysis
- Monitoring
- Product Promotion
- Complex Problem-Solving
- Key Performance Indicators (KPI)
- Leading Employees
- Sales Expertise
- Legal Considerations
- Revenue Generation
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Sales Associate
Seven Eleven
05.2022 - Current
Team Leader
Atento BBVA
09.2019 - 04.2022
Customer Service Representative
Konecta
12.2018 - 08.2019
Relationship Manager
Banco Plaza
10.2016 - 05.2018
Personal Banker
Banco De Venezuela
07.2015 - 10.2016
Customer Service Representative
Telecomunicaciones Movilnet, C.A
06.2009 - 12.2014
Bachelor of Administrative Studies - International Business
Escuela Nacional De Administración Y Hacienda
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