Ernest Ronald Perez
#7 Mimosa St., Greenwoods Executive Village,Pasig City
Summary
Dedicated professional with 30+ years of excellent customer service, time management and leadership abilities. Experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to take on any task to support the team and help the business succeed.
Overview
30
30
years of professional experience
Work History
Operations Manager
UBE Express Incorporated
11.2018 - Current
- Streamlined bus and personnel deployment to enhance overall efficiency in landside and airside services.
- Achieved maximum profitability for every route through meticulous and effective planning of our landside services.
- Ensuring strict adherence to all government transport protocols and regulations.
- Sustained peak performance of all vehicles through diligent maintenance procedures.
Cargo Accounts Officer
MIASCOR Ground Handling (Cargo Sales and Marketing
08.2017 - 04.2018
- Marketed and sold both Manila and Clark cargo warehousing and related services.
- Developed tailored cargo-related products and services to meet customer specifications.
- Provided exceptional customer service by resolving issues related to cargo, import, and export requirements.
Operations Officer
Qatar Airways Cargo (Air Cargo Partners Corp)
03.2013 - 08.2017
- Efficiently supervised cargo bookings, load planning, and ensured seamless operations at Manila, Clark, and Cebu airports.
- Ensured adherence to company standards and regulations by thoroughly checking and monitoring shipment commodities prior to their actual delivery.
- Managed and ensured smooth handling of ONE STOP SHOP shipment.
- Successfully managed operational concerns and cargo handling for GSA airline clients including Qantas, United Airlines, and Jetstar, ensuring full compliance with company guidelines.
- Managed customer concerns related to handling procedures while simultaneously investigating incidents involving pilferage, damages, and offloading.
Senior Service Analyst
CHAMP (Cargo Handling & Management Planning) Cargo
01.2012 - 08.2012
- Highly skilled in using both CargoSpot (CHAMP Core System) and Rx (Singapore Airlines Cargo System).
- Swiftly resolved customer service issues to ensure seamless support.
- Provided system-related issue solutions and escalated accordingly to higher level support teams.
Reservations and Administrative Officer
Singapore Airlines Cargo
01.2002 - 12.2011
- Managed and supervised cargo reservations and load planning for all flights out of Manila.
- Performed continuous monitoring of shipment commodities to guarantee adherence to company standards and regulations before final delivery.
- Ensured proper build-up of shipments according to company guidelines during cargo handling.
- Contributed to the achievement of company's profitability and tonnage targets through collaboration with Sales Team.
- Assisted in maintaining relationships with cargo forwarders by providing additional sales support.
- Efficiently handled customer complaints regarding handling issues through comprehensive investigations involving damages, pilferages, and offloading incidents.
- Oversaw functionality of Cargo Office and equipment, ensuring they were in good working condition. Managed petty cash and accountable documents.
Customer Services Agent (Passenger Handling)
Singapore Airlines Limited
06.1996 - 12.2001
- Engaged in pre-flight planning and preparation as well as post-flight reporting.
- Ensured efficient check-in processes and provided assistance to passengers.
- Ensured that all flight departs on-time.
- Assisted passengers at the pre-departure area with ticketing requirements and catered to arriving passengers' needs.
- Oversaw operations of Lost Baggage Department and maintained close communication with stakeholders in the Philippines and overseas.
Customer Services Agent (Cargo Handling)
Singapore Airlines Limited
11.1994 - 05.1996
- Verified aircraft compliance with safety limits using pre-trimming by analyzing passenger and cargo bookings before takeoff.
- Managed the supervision of cargo acceptance, build-up, and actual loading at the aircraft while maintaining compliance with safety standards and regulations.
- Monitored inbound shipments to ensure proper handling.
Education
Bachelor of Science - Psychology
St. Paul College
Quezon City03-1984
Skills
- Team Leadership and Management
- Excellent Organizational Skills
- Client Management
- Exceptional Customer Service
- Problem Solving Skills
- Strong Verbal Communication Skills
Timeline
Operations Manager
UBE Express Incorporated
11.2018 - Current
Cargo Accounts Officer
MIASCOR Ground Handling (Cargo Sales and Marketing
08.2017 - 04.2018
Operations Officer
Qatar Airways Cargo (Air Cargo Partners Corp)
03.2013 - 08.2017
Senior Service Analyst
CHAMP (Cargo Handling & Management Planning) Cargo
01.2012 - 08.2012
Reservations and Administrative Officer
Singapore Airlines Cargo
01.2002 - 12.2011
Customer Services Agent (Passenger Handling)
Singapore Airlines Limited
06.1996 - 12.2001
Customer Services Agent (Cargo Handling)
Singapore Airlines Limited
11.1994 - 05.1996
Bachelor of Science - Psychology
St. Paul College
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