Ernie Gonzalez

• Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
• Managed traffic control on base, including the enforcement of speed limits and vehicle regulations.
• Provided traffic control and safety measures at accident scenes.

• Provided daily personal care to elderly clients, including bathing and toileting.
• Engaged clients in meaningful conversations about their lives and interests.
• Provided emotional support to clients who were feeling overwhelmed or anxious about their health condition or life circumstances.
• Created a safe environment for all clients by following safety protocols at all times.
• Provided companionship through conversation and shared activities.
• Developed trusting relationships with both clients and their families.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Improved patient outlook and daily living through compassionate care.
• Followed care plan and directions to administer medications.

Transport individuals safely to and from their school development programs

• Assisted customers with entering and exiting the vehicle safely.
• Performed wheelchair securement, ensuring passengers were properly secured in their wheelchairs prior to transport.
• Provided courteous and timely transportation services for customers with disabilities.
• Maintained a clean and orderly vehicle interior, including regular inspections of the vehicle's exterior and interior condition.
• Responded promptly to customer inquiries regarding service times, pick-up locations, fares.
• Inspected vehicles before each shift to ensure they are safe and in good working order.
• Followed company policies and procedures while transporting customers in a professional manner.
• Communicated effectively with dispatch personnel regarding changes or delays in routes or schedules.
• Adhered to state laws governing speed limits, right-of-way rules, parking regulations. during transport operations.
• Reported any mechanical issues or accidents that occurred during trips to supervisor immediately.
• Strictly followed safety protocols when loading and unloading wheelchairs into vehicles.

• Managed daily parking operations and ensured smooth vehicle flow.
• Assisted customers with parking inquiries and provided directions.
• Collected parking fees and maintained accurate transaction records.
• Operated shuttle vehicles to transport passengers safely and efficiently.

• Provided individualized instruction to help clients learn new skills and improve existing ones.
• Conducted assessments to identify strengths, weaknesses and areas of improvement for each client.
• Monitored progress of job coaching sessions and reported results to supervisors.
• Coached individuals on proper work etiquette, communication skills, problem solving strategies and conflict resolution techniques.

• Managed multi-line phone system, directing calls to appropriate departments promptly.
• Scheduled and coordinated patient appointments efficiently, ensuring minimal wait times.
• Maintained organized patient records using electronic health record systems effectively.
• Assisted patients with inquiries, providing exemplary customer service in high-pressure environments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.

• Processed customer transactions accurately and efficiently at the checkout.
• Assisted customers with product inquiries and provided excellent service.
• Maintained cleanliness and organization of checkout areas and store displays.