Summary
Overview
Work History
Education
Skills
Timeline
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Ernie Spike

Puyallup,WA

Summary

Customer Care professional with 10 years of experience, excelling in delivering superior service and resolving complex issues efficiently. Demonstrates strong multitasking and teamwork abilities, fostering cross-departmental partnerships to enhance service quality. Passionate about promoting lasting customer satisfaction through innovative approaches and continuous process improvements.

Overview

10
10
years of professional experience

Work History

Customer Care

Alaska Airlines
05.2022 - 04.2024
  • Provided superior customer service, resolving inquiries and complaints efficiently.
  • Handled calls and chats promptly, maintaining adherence to quality standards.
  • Collaborated across departments to resolve customer issues and improve service.
  • Educated customers about Alaska Airlines' promotions and benefits, enhancing customer satisfaction.
  • Documented and resolved customer issues, maintaining accurate records for future reference.
  • Resolved complex customer issues, enhancing satisfaction and loyalty. Streamlined communication processes, reducing response times and improving overall service quality.
  • Streamlined customer issue resolution process, reducing average handling time and boosting satisfaction rates for Alaska Airlines' Customer Care team.
  • Fostered cross-departmental partnerships to address complex customer concerns, enhancing overall service quality and operational efficiency.
  • Pioneered new approach to customer education on airline promotions, leading to increased uptake of services and improved customer loyalty.
  • Maintained meticulous customer interaction records, facilitating seamless follow-ups and contributing to continuous service improvement initiatives.
  • Provided empathetic support during high-stress situations, turning potentially negative experiences into opportunities for building lasting customer relationships.

Designer and Assembler

The Country Chicken
04.2017 - 08.2021
  • Led design projects, aligning with client needs and budgets, achieving high client satisfaction.
  • Developed materials and designs using Adobe Software, enhancing client presentations.
  • Delivered customer support, addressing needs and resolving issues, boosting satisfaction.
  • Responded to inquiries promptly, attracting potential customers with tailored suggestions.
  • Monitored expenses, adhering to budget requirements through effective planning.
  • Pioneered design strategies aligning client specs and budgets, leveraging Adobe tools for impactful presentations and client communications.
  • Delivered exceptional customer support, addressing unique needs and resolving concerns to maintain high satisfaction levels.
  • Drove product and service inquiries, suggesting complementary offerings to expand customer base and boost sales potential.
  • Managed project budgets meticulously, employing strategic planning and consistent expense monitoring for optimal resource allocation.
  • Fostered strong client relationships through attentive communication, promptly addressing inquiries and tailoring solutions to specific requirements.
  • Spearheaded creative design strategies, leveraging Adobe tools to craft impactful presentations that aligned with client specifications and budgets.

Designer Project Manager

NW Vinyl
03.2014 - 04.2017
  • Submitted rough drafts for concept approval, ensuring alignment with client and management expectations.
  • Completed durable assemblies and subassemblies using hand and power tools, meeting project milestones.
  • Assembled components independently, consistently surpassing project deadlines.
  • Conducted quality checks on finished components, identifying and resolving issues promptly.
  • Followed detailed specifications to execute assembly plans accurately.
  • Verified component alignment to prevent errors and reduce material waste.
  • Enhanced part finishes by removing rough spots, improving overall product quality.
  • Pioneered creative design solutions and efficient assembly techniques, revolutionizing production processes and enhancing product quality at The Country Chicken.
  • Streamlined assembly procedures, significantly reducing production time while maintaining high-quality standards for durable components and subassemblies.
  • Implemented rigorous quality assurance protocols, meticulously inspecting finished components to ensure precision and minimize material waste.
  • Fostered seamless communication between design and assembly teams, facilitating smooth project execution and surpassing expected milestones.
  • Analyzed and optimized assembly plans, enhancing component alignment and finish quality through strategic problem-solving and continuous improvement.

Education

Pierce College
Puyallup, WA

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Green River Community College
Auburn, WA

Skills

  • Project presentations
  • Creative design layouts
  • Multitasking Abilities
  • Critical Thinking
  • Assembly and production
  • Teamwork skills
  • Active Listening
  • Teamwork and Collaboration
  • Organization and Time Management
  • Self-Motivated
  • Upbeat and Positive Personality
  • Building Customer Trust

Timeline

Customer Care

Alaska Airlines
05.2022 - 04.2024

Designer and Assembler

The Country Chicken
04.2017 - 08.2021

Designer Project Manager

NW Vinyl
03.2014 - 04.2017

Pierce College

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Green River Community College

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Ernie Spike