Ernisha Ballard
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Special Service Desk Associate
HomeDepot
04.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Streamlined service desk processes for improved response times and issue resolution.
- Collaborated with cross-functional teams to ensure timely and accurate support for customers.
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Managed high volume of inbound calls while maintaining professionalism and attention to detail.
- Maintained comprehensive knowledge of products and services to effectively assist customers.
Teacher
Charlotte Mecklenburg School System
12.2019 - Current
- Communicates objectives for all lessons, units and projects to students and parents in clear and effective manner.
- Delivers clear, informative lectures on subject matter framed to meet state standards.
- Participates in ongoing staff training sessions.
- Manages consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
Sales Associate/3rd Key Holder
Cato Fashions
05.2019 - 04.2023
- Operates POS system to total purchases and receive and process cash and credit payments.
- Collaborates with store employees to achieve established sales objectives and goals, boosting overall sales.
- Completes store opening and closing procedures.
- Count out cash drawers and balanced totals.
- Improve customer service by projecting friendly and knowledgeable attitude.
- Trains and mentors new employees.
Substitute Teacher
Charlotte Mecklenburg Schools
02.2019 - 05.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Helped students develop life-long learning skills and good study habits.
Teacher Assistant/Special Education
Pitt County Schools
12.2017 - 12.2018
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Provided support to help students with special needs learn and grow.
- Escorted students to different school locations to provide ongoing assistance.
Teacher Assistant/Special Education
Wake County Public Schools
08.2016 - 12.2017
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Autism Support Assistant
Autism Society
04.2017 - 11.2018
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Substitute Teacher
Wake County Public Schools
05.2015 - 12.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Behavioral Specialist
Monarch
02.2015 - 01.2016
- Communicated effectively with individuals supported, their families, supervisors, staff to ensure that all information is shared with all team members.
- Documented data that related to services as assigned.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
Production Associate II
Moen Incorporation
06.1997 - 10.2014
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
Developmental Technician
RHA Howell
09.1996 - 08.1997
- Provided comprehensive case management services to clients.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Tracked production statuses, coordinated workflow, reported and coordinated schedules.
- Assisted machine operators with setting up equipment to support efficient runs.
- Supported current production needs by moving items between equipment.
Education
No Degree - Certification in Education
University of North Carolina At Charlotte
Charlotte, NC12.2022
M.D. - Curriculum And Instruction
Concordia University
Portland, OR11.2014
Bachelor of Science - Criminal Justice, Science, General Studies
Mount Olive College
Mount Olive, NC08.2010
Skills
- Technology Integration
- Student-Centered Learning
- Behavior Modification Techniques
- Faculty Collaboration
- Differentiated Learning Techniques
- Classroom Management
- Diversity and Inclusion
- Teaching Strategies
Additional Information
I am a Mentor Beginning Teachers at my current school.
Timeline
Special Service Desk Associate
HomeDepot
04.2023 - Current
Teacher
Charlotte Mecklenburg School System
12.2019 - Current
Sales Associate/3rd Key Holder
Cato Fashions
05.2019 - 04.2023
Substitute Teacher
Charlotte Mecklenburg Schools
02.2019 - 05.2019
Teacher Assistant/Special Education
Pitt County Schools
12.2017 - 12.2018
Autism Support Assistant
Autism Society
04.2017 - 11.2018
Teacher Assistant/Special Education
Wake County Public Schools
08.2016 - 12.2017
Substitute Teacher
Wake County Public Schools
05.2015 - 12.2017
Behavioral Specialist
Monarch
02.2015 - 01.2016
Production Associate II
Moen Incorporation
06.1997 - 10.2014
Developmental Technician
RHA Howell
09.1996 - 08.1997
No Degree - Certification in Education
University of North Carolina At Charlotte
M.D. - Curriculum And Instruction
Concordia University
Bachelor of Science - Criminal Justice, Science, General Studies
Mount Olive College
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