Erín R. Farley
White Lake,MI
Summary
CAREER SUMMARY Friendly, detail-oriented customer service representative with 20 years' experience in salon and corporate sectors. Strong organizational abilities and excellent verbal and written communication skills. Repeated success in organizing projects, and resolving customer service issues. Enthusiastic team player with a genuine commitment to high-quality service.
Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints.
Knowledgeable about planning and executing projects. Versatile with a rich. Background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
21
21
years of professional experience
Work History
Project Coordinator
SMJ Consulting LLC
10.2012 - 08.2023
- SMJ is an international Consulting Firm that specializes in land services to the industries of telecommunication, renewable energy, electric transmission, and natural resource transmission
- Services include property acquisition, zoning, permitting, construction management, lease administration, sourcing, program management, market analysis, and title analysis
- Support staff for the project managers
- Input data
- Uploading documents
- Data entry, entering sites and Projects into Sitetracker and pulling reports
- Downloading, and uploading engineering information such as numbers, photos, MA's CD's and Structural' s
- In a timely matter
- Printing and reviewing leases
- Preparing Scips
- Working within the accounting team's database Odoo, helping the accounting team record Po's or any other ask, such as finding and filling in missing information for the Odoo spreadsheets
- Scanning and printing
- Oversees smaller parts to a larger project
- Administrative tasks
- Creating spreadsheets
- Supports regular office operations
- Prepares and edits, reports, letters, and emails
- Prepares packages for mailing
- Ensure Packages are mailed in a timely matter.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Project Coordinator
Crown Castle, Crown Castle International Corp
09.2021 - 04.2022
- Is a real estate investment trust company, which engages in the provision of access to wireless infrastructure via long-term contacts
- It operates through the following segments: Towers and Fiber
- Being part of the Crown Castle team, taking on responsibilities and performing tasks that a site acquisition manager does
- Updating the Crown Castle database with notes, forecasting dates, pulling necessary documents such as CD's structurals etc
- Pulling reports, uploading permits to the database, making sure all necessary documents are uploaded and the database is filled in correctly before completing out a site, calling Jurisdictions to check on the status of the permits and joining daily and weekly calls to improve team performance.
Accounts Payable and Receivables Coordinator
AlixPartners
04.2012 - 09.2012
- Processes financial information for the purpose of updating and distributing information
- Monitors account balances and related financial activity for the purpose of ensuring that allocations are accurate
- Analyzing financial records
- Enters status change information into project accounting spread sheets, to ensure employee information is accurate and up to date
- Ensures timely payments of vendor invoices and expense vouchers and maintains accurate records
- Preparing and submitting Invoices and Purchase order requests to client
- Creating spread sheets for logging payment information that are tailored to each client
- Resolving discrepancies related to invoices and or payments
- AlixPartners is a global firm of senior business and consulting professionals that specializes in improving corporate financial and operational performance, executing corporate turnarounds, and providing litigation consulting and forensic accounting services when it really matters – in urgent, high-impact situations.
Account Manager
P.R.O.S Professional Retail Outlet Services
05.2011 - 11.2011
- Responsible for the management of corporate business accounts including Pac Sun, , William Sonoma, Chico's and Pep Boys with a focus on ensuring client satisfaction
- Fielded store maintenance support calls, captured accurate information on service requests and troubleshot related customer issues
- Multi-tasked in fast-paced environment and managed tasks with clients having a diverse range of store maintenance issues
- Scheduled various maintenance services at various client locations
- Created and submitted work orders and client proposals related to scheduled maintenance
- Assisted accounting and financial department with certain aspects of project billing and receivables
- Conducted customer service tasks during normal business hours as well as on call 24-hour and weekend schedule
- Available to customers via cell phone and online accessibility.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Accounts Payable Processor/Billing Specialist
P.R.O.S Professional Retail Outlet Services
08.2009 - 11.2011
- Resolve time entry and client matter requests, including reconciling time entries and troubleshooting time entry related issues
- Prepare monthly client invoices using the Elite Enterprise time and billing system
- Analyze and resolve expense/ payable and time entry/ billing inquiries, including communicating with high level professionals to work through the solution
- Copy monthly expense reimbursement receipts
- Ensure electronically submitted expense reports comply with T & E policy, including communicating policies with the professional staff
- Review, analyze, reconcile, and investigate discrepancies related to the electronically loaded files
- Review and enter invoices into the accounts payables system
- Perform reconciliations related to Accounts Payable and Billing, including month-end procedures and balancing routines
- Review and test new reports being developed, investigate discrepancies, and document the results of the testing
- Assist accounting department personnel in various other capabilities such as pulling and reviewing expenses
- Professional Retail Outlet Services (PROS) is a nationally known facilities management company with a network of contractors in the United States, Canada, and Puerto Rico.
- Maintained good working relationships with vendors and resolved disputes.
Customer Service Representative
P.R.O.S Professional Retail Outlet Services
08.2009 - 05.2011
- Fielded store maintenance support calls, captured accurate information on service requests and troubleshot related customer issues
- Multi-tasked in fast-paced environment and managed tasks with clients having a diverse range of store maintenance issues
- Scheduled various maintenance services at various client locations
- Created and submitted work orders and client proposals related to scheduled maintenance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Hair Stylist
RUBY BLU SALON
02.2008 - 11.2008
- A full-service salon offering high quality hair services; make up applications, fantastic manicure and pedicure services, and rejuvenating facials
- Provided the highest quality of customer service through personalized hair services and color techniques
- Responsible for the hair cutting by utilizing various hair cutting techniques
- Use hair colors according to the customer's demand
- Cut and set hairs in different styles such as curls, straightening etc
- Provided professional expertise/advice to customers on do's and don'ts regarding hair styling.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hostess
ANDIAMO
10.2007 - 03.2008
- Michigan based Italian family restaurant established in 1990 with 11 locations in Southeast Michigan
- Hostess
- Welcomed guests in store initiating friendly conversation to seek out their dining needs
- Assisted with banquet service and prepping the dining room for guests to ensure an overall excellent dining experience for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Hair Stylist
HAIR DESIGNS NORTH
08.2002 - 05.2007
- A family- owned, full-service salon established in 1984, offering high quality hair services, make up applications, fantastic manicure and pedicure services, and rejuvenating facials
- Provided the highest quality of customer service through personalized hair services and color techniques
- Responsible for the hair cutting by utilizing various hair cutting techniques
- Use hair colors according to the customer's demand
- Cut and set hairs in different styles such as curls, straightening etc
- Provided professional expertise/advice to customers on do's and don'ts regarding hair styling
- Represented salon by providing styling services for area fashion shows
- Provided support to reception desk, stock, and inventory management
- Sold and promoted salon products
- Participated in trainings led by Americoif, a non-profit organization that consists of professional hairdressers in the Detroit Metropolitan area and Michigan, to provide leading edge services to Hair Designs North's clients
- Represented salon by providing styling services for area fashion shows
- Provided support to reception desk, stock, and inventory management
- Sold and promoted salon products.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Business
Schoolcraft College
Livonia, MI2005
Business Management
Wayne County Community College Taylor
2003
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Sally Esser Beauty School
Dearborn, Heights, MI2002
Skills
- TECHNICAL SKILLS
- Microsoft Office, Teams, Outlook, Word, Excel, PowerPoint
- Adobe
- Internet Explorer
- Google Chrome
- Google earth
- ATC Database
- Crown Castle Database
- Facility Maintenance Programs: PRVN-Service Chanel, Facility Source
- Elite Enterprises
- Ariba Network Supplier
- ATC Sittera
- Site Tracker / Salesforce
- Oracle
- Odoo
- Copy
- Drop Box
- Social media
Timeline
Project Coordinator
Crown Castle, Crown Castle International Corp
09.2021 - 04.2022
Project Coordinator
SMJ Consulting LLC
10.2012 - 08.2023
Accounts Payable and Receivables Coordinator
AlixPartners
04.2012 - 09.2012
Account Manager
P.R.O.S Professional Retail Outlet Services
05.2011 - 11.2011
Accounts Payable Processor/Billing Specialist
P.R.O.S Professional Retail Outlet Services
08.2009 - 11.2011
Customer Service Representative
P.R.O.S Professional Retail Outlet Services
08.2009 - 05.2011
Hair Stylist
RUBY BLU SALON
02.2008 - 11.2008
Hostess
ANDIAMO
10.2007 - 03.2008
Hair Stylist
HAIR DESIGNS NORTH
08.2002 - 05.2007
Business
Schoolcraft College
Business Management
Wayne County Community College Taylor
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Sally Esser Beauty School
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