Ernsa Luzincourt
West Chester,OH
Summary
Results-driven Business Continuity Consultant with over 10 years of experience enhancing resilience for Fortune 500 companies, financial institutions and various small local businesses. Proven track record in developing and implementing comprehensive Business Continuity Plans (BCP), conducting Business Impact Analyses (BIA), and optimizing recovery strategies to ensure regulatory compliance and protect critical business functions. Known for collaborating effectively with cross-functional teams, driving compliance, and continuously improving risk management frameworks. Seasoned professional with significant experience in executive roles. Possess strong leadership skills and strategic planning abilities, adept at driving growth and enhancing overall company performance. Proven track record of ensuring operational efficiency, managing large teams, and fostering innovation. Committed to promoting a culture of integrity and excellence within organizations.
Overview
13
13
years of professional experience
Work History
VP Senior Business Continuity Analyst
City National Bank
West Chester, OH
08.2023 - Current
- Developed strategic plans to align business objectives with the company's long-term goals.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Implemented cost reduction initiatives to enhance profitability.
- Cultivated relationships with key stakeholders, including customers, vendors, and partners.
- Implemented business continuity strategies, improving BCP effectiveness, and reducing risk exposure.
- Conducted BIAs and developed BCPs aligned with regulatory requirements, enhancing recovery readiness by 39%.
- Led cross-departmental collaborations with IT, Risk, Finance, and Operations, achieving seamless integration and compliance.
- Spearheaded testing and validation of BC plans, contributing to a 25% increase in recovery efficiency.
Business Continuity Consultant (Small Business)
Various Local Businesses
01.2022 - Current
- Company Overview: Kiddie Academy, Luxe Tax Pro, Nae & Co Hair Studio, Coldwell Banker Realty Union Center, Mad Dog Pizza
- Provided tailored disaster recovery and business continuity consulting services, strengthening resilience for small businesses.
- Developed customized continuity plans and recovery strategies, enhancing risk mitigation, and quick recovery post-disruptions.
- Supported business owners in risk assessment and compliance tracking, optimizing readiness, and long-term operational stability.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
- Created comprehensive reports on project progress and results for clients.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Reviewed existing policies and procedures and suggested improvements where necessary.
Global Business Continuity Consultant
NIKE
01.2023 - 06.2023
- Expanded the Business Continuity program across NIKE’s Americas Supply Chain, improving resilience by 40%.
- Partnered with supply chain functions to develop, test, and refine continuity plans, achieving full integration, and a streamlined response.
- Conducted incident management training for senior leaders, strengthening preparedness.
- Implemented strategic projects enhancing global continuity strategies, increasing program robustness, and user adoption.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
Disaster Recovery Consultant
Northern Trust Bank
12.2022 - 02.2023
- Supported disaster recovery and system readiness through technical consultations and planning sessions.
- Researched Fusion and ServiceNow functionalities, contributing to enhanced system efficiency and change-control compliance.
- Assisted in developing new methods for data collection and analysis techniques.
- Organized meetings between stakeholders to discuss project details and timelines.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Identified potential risks associated with proposed solutions or projects.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
Business Continuity Planner
US Bank National Association
05.2016 - 12.2022
- Developed and maintained business continuity plans, achieving compliance with federal, state, and local regulations.
- Managed projects to mitigate program gaps, reducing risk exposure, and improving response times by 15%.
- Facilitated annual BCP tests and training, enhancing preparedness, and ensuring recovery objectives were met.
- Utilized eBRP and Fusion RM to streamline BCP processes, and improve data management.
- Reviewed existing policies, procedures, and regulations to ensure compliance with organizational objectives.
- Coordinated meetings between teams, departments to discuss project updates, status.
- Managed timelines for completion of tasks assigned by upper management.
- Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
- Conducted workshops with stakeholders to ensure awareness of business continuity requirements.
- Developed recovery strategies based on the results of risk assessments, technical reviews, and stakeholder input.
- Conducted regular audits of existing business continuity plans to ensure accuracy and currency.
Disaster Recovery Specialist
US Bank National Association
05.2012 - 05.2016
- Developed, implemented, and maintained comprehensive disaster recovery plans, ensuring alignment with organizational goals and regulatory requirements.
- Led the planning and execution of disaster recovery activities, coordinating with cross-functional teams to enhance overall resilience.
- Conducted risk assessments to identify vulnerabilities, and formulated strategies to mitigate potential impacts on IT infrastructure and business operations.
- Managed and updated disaster recovery documentation, ensuring that plans remained current and reflective of evolving technologies and business needs.
- Utilized cloud-based infrastructure and virtualization technologies to design scalable disaster recovery solutions.
- Trained and collaborated with team members to foster a culture of preparedness, conducting regular drills and simulations to test recovery plans.
- Demonstrated strong problem-solving skills and critical thinking abilities during crisis situations, prioritizing tasks effectively to minimize downtime.
- Communicated clearly and effectively with stakeholders, providing updates and reports on recovery status, and improvements.
- Developed and implemented disaster recovery plans for critical IT systems.
- Monitored system performance, identified potential risks, and took corrective action when necessary.
- Evaluated existing technology infrastructure to identify areas of improvement in disaster recovery operations.
- Coordinated with stakeholders to ensure successful execution of disaster recovery processes.
Education
Bachelor’s Degree - Technical and Applied Studies
University of Cincinnati
01.2016
Associate of Applied Business - Business Finance Technology
Cincinnati State Technical and Community College
01.2014
Skills
- Business Continuity Planning (BCP)
- Risk Assessment and Management
- Business Impact Analysis (BIA)
- Incident Management and Response
- Compliance Tracking and Regulatory Alignment
- Cross-functional team collaboration
- Process Recovery & Gap Analysis
- Fusion RM
- ServiceNow
- EBRP
- CMDB
- Archer
- Riskonnect
- Assurance Systems
- Data Management Tools
- Cross-functional team leadership
- Operational management
- Crisis Management
- Consulting
- Operational Efficiency
- Stakeholder engagement
- Crisis communication
- Supply Chain Management
- Multitasking Abilities
- Time management abilities
- Problem-solving abilities
- Quality Assurance
References
References available upon request.
Timeline
VP Senior Business Continuity Analyst
City National Bank
08.2023 - Current
Global Business Continuity Consultant
NIKE
01.2023 - 06.2023
Disaster Recovery Consultant
Northern Trust Bank
12.2022 - 02.2023
Business Continuity Consultant (Small Business)
Various Local Businesses
01.2022 - Current
Business Continuity Planner
US Bank National Association
05.2016 - 12.2022
Disaster Recovery Specialist
US Bank National Association
05.2012 - 05.2016
Bachelor’s Degree - Technical and Applied Studies
University of Cincinnati
Associate of Applied Business - Business Finance Technology
Cincinnati State Technical and Community College
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